Veterinary Emergency Clinic

If I could give 0 stars I would I had taken my cat recently to this ER because he was not urinating properly and I had a experience before with my brother's pet who had a FUO(feline urinary obstruction) and know it can be very life threating to male cats. in a panic I had called vets to get him to but had no luck since it was late in the day and close to the weekend. My regular vet clinic closes on weekends so I had no choice so I was recommend this place. Like an idiot I had sent my sister and roommate to take him there. They Immediately had taken him without any questions which I thought was a good sign. But I don't believe they treated him right then and there. It seemed they had just put him in a cage to tend to at a later time. that had informed me next morning he would have to spend the night with a catheter in and the estimate would go up to $3,000 to $6,000 just to spend the night to monitor him. They had told me he had a FUO and that my cat was being very difficult ( I have a orange tabby and he is very sweet to people and never been difficult ever, I've taken him to his main vet and all staff absolutely love him because of how sweet he is) so this was already strange to me. When asking how he was or what we could do to lower costs because I do not make enough I was met with sighs and no solutions at all. Just being told essentially that he can die if he doesn't stay for two nights like how they wanted. And every time it came to asking questions it was always about estimate and not about him. I was sobbing all morning trying to figure out how to gather enough money to pay for the fees they were charging me and my sister with. I manage to come up with something very last minute but had such a bad vibe about this location so I stated to take out the catheter early because I cannot give them the amount they wanted and I didn't want him to stay there anymore. They went ahead and had done that and told me I could pick him up later that day. (Also side note, they take LARGE amounts of time putting you on hold over the phone for literally ANYTHING.) Anyways, I go with my friend and sister later on to pick him up, it took a long time to get him, and they would not let me see him in the back until we had paid. I had issues with my payment method and was getting a lot push back and attitude from the people in the front desk. They had seemed kind and nice at first over the phone and when we first met but once even having issues or asking to many questions about his condition I was met with such attitude and disgusting behavior. I finally got him and they had shaved both sections mid arm and a section on his tail. They would not tell me why they had done his tail just said they were finding ways to put an IV (I guess because that wasn't fully answered) I was told how to give his medication and what to do for him and everything seemed alright from there. I finally taken him home and feed him the wet food they wanted me to give him. He seemed STRAVED like if they hadn't feed him, it seemed like they only given him water and that was all to just pee. He also seemed to traumatic and SCARED, he only responses was to lay in his litter box and go back to his carte. He was acting so strange and rolling only in his litter box and would not leave. I went to give him his pain meds and my friend and me had thought we accidently mis-dosed him. His medication paper reference stated giving him 1ML but we had given 200mg/ML because that's what was stated on the bottle. I panicked once more calling them and I was put on hold for another 20 minutes. I asked to speak with a tech informing them what had occurred and was told he would just be very sleepy and informing her about his weird behavior and was just told " That's why we wanted to keep him overnight.. its not ideal." I don't know what part of " I cannot afford this" do these people not understand. Update: wanted to show some photos, ived noticed the good reviews have been towards dogs and them having certain wrapping could be entirely different reason but he didn’t have that.

posted: 09/13/2023

I will definitely be returning with any emergencies that my cat may have! I had to rush my sweet fur baby in because wasn't eating and had the shakes. The vet explained what might be going on, she was taken to the back for testing and given some medicine. The staff was very friendly and treated Annabelle with such care. I really appreciate their level of service!

posted: 10/13/2023

I visited here twice in the past 6 months. Once when my shih tzu Alfie(tripod) pulled a muscle and again today when my cat Quincie of 18 years had to put to sleep. I am so glad that I decided to take my furry friends here. The staff, nurses and doctors were so caring and understanding. They made my wife, my animals and I feel like we were the only ones there and their sole purpose was to make sure we were taken care of !!!! I wish I knew all the staff names as they are now family to us !! I personally recommend them !!!!!

posted: 08/26/2023

This review was shortened to meet the maximum allowed number of characters. I wish I was able to post the more detailed version of our experience. Overall, this review is a warning for other pet owners. My biggest regret was bringing my dog to this location, but made the decision based on his regular vet’s recommendations for after-hour emergency care and his medical history. (regular vet office was unfortunately closed). Be forewarned, you will be waiting for long hours, and although your pet might be taken to the back office, this does not mean he/she will be treated. I waited over two hours before being called into an exam room, then waited another 3 hours inside an exam room (separated from my dog). I could hear the other pet owners expressing their frustration with the excessive wait times and lack of updates on our pets’ conditions. The entire wait time, I was under the impression that my dog was being treated. I was not given updates on my dog’s condition for hours. After speaking to the third technician, and waiting over three hours in the exam room (over five hours total), I asked if my dog was at least given medication or intravenous fluids. I was told he has not because the vet needed to see the notes, examine my dog, and then provide me with an estimate. It was at this moment I realized my poor was in the back office, but he was not being treated. I was given a diagnosis for his status by the vet at around 12:45 am. I was told he needed to be hospitalized. I understood the seriousness of this diagnosis based on his medical condition, however, based on our horrible experience at this location, I did not feel comfortable leaving my dog under their care. I was given two estimates’ options (both were excessive), but I elected for my dog to be stabilized until I can take him to his regular vet for hospitalization. It was around this time that my dog was administered medications to stabilize him. Yes, over five hours after our arrival, and all while separated from him. The best decision I made at that moment was to take my dog to his regular vet for hospitalization. His regular vet immediately started working on him and stabilizing him upon our early arrival. Sadly, my buddy lost his battle, but I know he was under the best care with his regular vet, and everything was done to treat him until the very end. For this establishment: It is understood that it is an emergency vet clinic, and wait times are expected, but out of courtesy, pet owners should be updated on their pets’ conditions, and the pets should be treated as soon as possible. Separating pets from their owners and giving the impression of immediate treatment based on the pet’s current condition is not appropriate in times of an emergency. If pets are not going to be treated for all those hours, why not keep the owners with their pets? This move felt like collateral. Keeping pets separated from their owners, giving false impression of immediate treatment, but you are just waiting for hours without updates or treatment. I wish I could have spend those hours with my buddy, letting him know I was there for him.

posted: 07/22/2023

Took my geriatric dog in to be seen as an emergency due to multiple seizures he had in one day. Waited for over 2 hours and never saw anyone. I walked out and took my dog elsewhere. Many ppl in the waiting room were separated from their pets, pets are taken into a back room without you until a regular room opens up. I was able to stay with my pet due to the back rooms being full. ( not that I would allow them to separate us anyways ). It’s a nice facility but if you have a true emergency I would recommend going elsewhere. I’m assuming I wasn’t a priority because my dog wasn’t seizing when I went in. Very little communication which is why I left after 2.5 hours.

posted: 10/13/2023