Viscaya Prado Veterinary Hospital Main 1141 Country Club

Update: got off the phone with the “Office Manager” who said there’s nothing she can do except fire the employee that quoted me wrong. Kind of low, I feel like maybe settling this dispute would be less impactful but oh well. Was told the head doctor would call me today before the day ended and guess what, they dropped the ball again. Please do not waste your time here. They only want your money. I actually never share negative experiences I have at places because I always assume it’s not their standard however, this one I’m gonna have to speak on. My dog experienced a seizure so I called to get an idea of what the process and prices are like as I am tight on finances at the moment. I was quoted the visit fee, $95 and the minimum blood work would be just $75. The girl on the phone actually made me feel really good and confident about everything given the traumatic experience I just had. I went in for the appt and everyone was great, all the techs were so good to my dog and the doctor was so good at helping me understand what the issue may be. I go up to check out and almost $400 pops up on the screen…I said I was not quoted this much. The tech got another lady who just kept telling me no one is here to help resolve the matter. I told her I was only expecting to pay about $200…and she said well I can pay that and we can send a bill. I said no thanks, I’ll pay the $200 because that’s about how much I was told I would have to pay. I expressed my disappointment and admitted that I chose this place because of the great feedback I’ve heard and the price given to me just two hours before. I was allowed to pay the $200 and was told that I’ll be called about whether they’re going to send me a bill…what a scam.

posted: 09/09/2024

I can't find no words to tell you how happy I am with Viscaya Prado Veterinary Hospital. We have been customers for over 15 years .. Doctor Knoll, Mckelvie, Freed they all are magnificent but Today new doctor Trevor Altman was the star of this team. Today, a day after Hurricane Helene ..the hospital is really busy, so is our roads and our town. I have to salute and admire his professionalism, his ethics and all his faith on save and find the best solution, without killing us or gouging with charges and extra fees on our hospital estimate for my kitty cat Lily. I just want to let everyone know that they do open after hours from Monday to Thursday even when Google doesn't showing that they do as a emergency services. As a business owner I really appreciate when customers are leaving good reviews on my page. I am paying back. Thanks Viscaya and Thanks to all of those amazing staff

posted: 09/27/2024

Best Place possible to take your little fur baby, the ladies at the front desk are all angels, and Dr. mellow is amazing. He saved my little fur baby from deaths door I don’t know what I would’ve done with out everyone there. They are truly angels on earth. Thank you for everything!!!!! ❤️❤️❤️

posted: 08/13/2024

Having been a dog lover, owner, and animal lover my entire life I have to say this place is the best "by far "veterinary clinic and hospital I've ever seen. Sadly, we had put our Bella down today and the staff was insanely caring. They made the worst day of our life as good as they could. Very compassionate.

posted: 07/22/2024

I would give him less if I could I took my dog in that was in pain at 3:30 on Sunday the website says they're open till 5:00 they quickly told me they had no more people that could see me and that I should go somewhere else didn't care one bit. They had no problem the last time I was there to take $700 and to tell me that they couldn't find anything wrong. I would not go to this place ever again they could care less about your pet or how you feel. But it's a hospital supposedly and they are supposed to take care of your pets when they're here in an emergency so I went back never again.

posted: 07/28/2024