VCA Baywood Animal Hospital & Pet Resort

I needed to board my dog Jack for the Memorial Day weekend and being new to the area I wasn't sure who I could trust. Where we used to live my dog's vet was with VCA so it was nice to see there was a VCA here in Cape Coral and they also had a pet resort. So for me, it was a win win situation. It was so easy to transfer Jack's records over here since both veterinarians are under VCA. Before boarding I took him in to get caught up on his vaccines and to establish a relationship with the new vet. Everyone there was so friendly, patient and professional. Boarding him here was a breeze they didn't require prescreening like some other boarding places in the area. They didn't require unnecessary vaccines, just the main ones. Baywood does one on one care with the animals so the dogs get the full attention of the technician, which I loved. When I dropped off Jack the boarding tech came to pick him up at the waiting room and asked me to leave him like you would a child on the first day of kindergarten. I thought it was funny but I totally understood. When I picked up Jack he was happy to see me and the boarding tech. told me how it did. I took him home and bathed him (my choice) and he passed out on the couch. Now Jack has only been boarded twice before this and both times they were not pleasant. Both times he was boarded was in Broward county on the east coast of Florida. One time he caught kennel cough (he was vaccinated) and the other time he came back hoarse and with a rash on his stomach. When I picked up Jack at Baywood he was peppy, he wasn't hoarse, didn't get any illnesses, nothing. If you don't mind not having all the perks of a pool, live webcams and group playtime then I would highly recommend this pet resort. The only thing I would have loved is to see the inside where they slept, to see how big it is. This will be our go to place for boarding Jack when he can't come with us.

posted: 06/21/2023

If I could add negative stars I would and I’d BEG anyone considering going here to not even bother. Go literally anywhere else. Our family dog was brought here and treated incorrectly for hookworms and unfortunately ended up dying today due to their negligence. They charged us $900 and put her on medication knowing the detox of those hookworm toxins could potentially kill her. They sent her home with medication that killed her today and we now lost a family member and they literally haven’t even called to follow up and see how she was doing with the meds they recommended. Literally a garbage vet with garbage staff that kills animals. Save your babies and go elsewhere

posted: 09/09/2023

We recently had the pleasure of meeting the staff at VCA Baywood when we were looking for a new vet for our new rescue puppies. We contacted them in an emergency situation and we were terribly worried for our babies and had been up all night with them. When we called other vets in the morning, they were all business and no heart and didn’t have time to listen to me, let alone see us. Then we called VCA Baywood, and we tearfully explained our situation and they listened patiently and with empathy, then told us to come in (on a Saturday) and they would see us and reassured us that everything would be ok. They were wonderful! From the moment they answered the phone, to the entire staff upon arriving- everyone was so friendly and compassionate. I was really surprised. I guess I expected to be treated like the other places I called earlier, like I was a number or a dollar sign. This office treated us like family, and treats our babies like their own. We have been back a few times and this is the only place I want to trust with my babies now. I really am grateful to have them in our community, I highly recommend for your pets needs too.

posted: 04/25/2023

Baywood and Dr. Smith have always been wonderful to us and our dogs. We have been customers for almost 15 years. From the front desk to the vet techs we have always had an amazing experience and have recommended them more than we can count.

posted: 10/12/2019

Baywood has been taking care of our dogs for a decade now and not once have I questioned an expense, suggested treatment, etc. Dr Smith is a gem. She adopts so many animals in need and takes great care of them. We enjoy her rehabilitation stories so very much. Most importantly Dr Smith takes the time to explain the issues, various solutions and she doesn't rush through any of it. If she took people as patients, I would be the first to sign up. The staff are always friendly and spend the time to learn their patients. They care and it shows.

posted: 08/21/2020