Banfield Pet Hospital

Phineas has been a patient at Banfield since he was 4 months old. He’s now 15 and Banfield has been so incredibly supportive when dealing with the issues that come with aging. Whether I rush him in unannounced or they’re expecting him for an appointment, the team is awesome. They make time to answer any questions and concerns I have about his care. Most of the staff know Phineas on sight and are very loving and gentle with him. I know that when the time comes to say goodbye, it is inevitable, Banfield will be there to get me through it.(Banfield location, Newark, Delaware)

posted: 06/26/2024

Great banfield location! Typically has availability, even last minute. Very communicative and seem to take great care. One vet took quite a while to explain the dental exam to me while weighing the various risks / benefits. In office visits don’t feel rushed either.

posted: 06/15/2024

Like so many other posts on here the only thing I can advise is Banfield has gone downhill and only cares about money. Ive been bringing my cats for years, didnt have any issues, until Friday. Drop off appointment, assured they would be kept in a kennel not their carriers. I asked point blank for convenia as these 2 are hard to administor meds. Picked up my babies $475 later my 20 year old long hair smelled like poo on the drive home. Get home and hes covered, the blanket has poo thats starting to dry. He was left in the carrier like that for who knows how long. When called after she said they never stay in the carriers, its against policy, yet today the girl said they will wait in their carriers for the vet to arrive, yea, arrived at 8am which is what I was old to do, vet didnt arrive til 20 after. They gave oral antibiotics friday, which was pointless as the meds do not make it into their mouths, mostly on the floor, hence why i asked for convenia. So brought them back sunday to get the convenia shots, and was not reimbursed for the meds I couldnt use, just charged another $175. Just be careful, the response they will post to this weill ask to email them, its automated and no one there really cares.

posted: 03/24/2024

Brenna at Christiana Petsmart grooming is the BEST!!!! ZEUS ABSOLUTELY LOVES HER!!!

posted: 03/08/2024

I would give zero star If I could! Arrived late approx. 7-8 mins within their grace period. Had to wait in line to check in. At the time of checking in, it’s already 13 mins late, and they told me to reschedule. I explained, but they insisted to reschedule. We were only here because we still have the OWP plan. I have already cancel the appointment and the plan, will never come back again .

posted: 05/04/2024