Windsor Animal Clinic

I have been going to Windsor Animal Clinic for 16 years. Most of my pets over the have been rescues that I adopted with known medical issues. This has often required several emergency visits in which I have never been turned away. There is one visit in particular that I will never forget. I had adopted a dog from the Newington pound and he was diagnosed with chf and placed on meds. One morning he began to struggle breathing and I rushed him to the clinic with no appointment. The Dr Pennington was away for the weekend and a covering vet was there. My dog's gums were turning white and without hesitation one of the vet techs got on the phone with Dr Pennington while two others made an oxygen chamber and then per Dr Pennington's direction the covering vet administered necessary meds that saved my dog's life. Their quick thinking and action that day gave him another quality year of life.

posted: 04/19/2024

I've been hesitant to write this review because I didn't want emotions to cloud what I'm about to say, but I also feel like if I can prevent just one family from having to go through what we went through, then I need to get this out there. Do not go to this vet. We took our rescue dog here for 2 years before we were told that she was heart worm positive. How did this happen? 1. They never tested her when we first brought her in, despite being from the South (yes, she had a heart worm negative test from the rescue, but I have since learned that many vets will still test because those aren't always up to date or reliable) and 2. At her one year check she came back as positive and THE VET FAILED TO TELL US FOR A YEAR. Not only did he fail to make that call, he failed to tell us about it in any follow up visits she had for other issues in that year. Simply not reading the chart? Who knows. Upon learning she was heart worm positive, we obviously were anxious to begin treatment. The vet told us that he had great track records with dogs surviving this treatment (scary much?) and how only one dog had ever died after the shot and that was because the owner had gone and played frisbee with him immediately after (we heard this story multiple times and in detail, not helpful and not a good idea to use the words "just dropped dead" to patients who are worried about their own dog). I conferred with both friends who had had dogs who needed this treatment and with a friend who had connections at the local Humane Society, because I was already starting to distrust this vet and wanted to make sure the treatment was correct. On paper, it was by the book. What he didn't prepare us for was that his mismanagement of administrating the shot would leave our dog in so much pain that she would be physically ill, unable to lay down or rest, and crying nonstop for 6-8 hours after each shot. Nor did they give us pain meds BEFORE the shots. So by the time I got medications (at one point having been told it would take an hour and it took 2 after I told them she was nearly writhing in pain), she couldn't keep anything down. I have since learned this is not normal. Other vets will keep the dog around to monitor them for hours after the shot, or will offer anesthesia ("oh we don't do that here"-- fine, but give me other options). They expected my dog to be okay with this wildly painful shot (do a google search, common knowledge) with nothing but a low level of anxiety meds. Not to mention that one of the times they were giving the shot, the needle broke off from the shot while it was INSIDE my dog. I don't have absolute faith that the vet didn't accidentally hit a nerve, hence the terrible pain. We had been disappointed before with this vet for multiple reasons-- an average of an hour long wait time for a scheduled appointment being one of them-- and it's my fault for not seeking treatment elsewhere. After we had received the heart worm diagnosis, I did try to call around, but the two offices I spoke with either did not treat heart worm or did not feel comfortable taking on a heart worm patient who was already under the care of another vet (the vet who had diagnosed, etc). I understand that their is a shortage of vets and I respect anyone who works in an industry where they are dedicating their life to helping animals. I am positive that every single person in this office cares for animals. The issue is I don't think they are responsible in their treatment, or by overbooking clients in an attempt to help more people. Finally, I leave you with this. Someone once said to me: you should find a vet that when "that" time come, way down the road hopefully, and you need to put your pet to rest, you feel comfortable with that vet's recommendation and having them by your side. That is not THIS vet.

posted: 04/18/2024

New client, only been a couple of times. Wonderful service, knowledgeable Doctor and has a great family feel. Highly recommend!

posted: 04/19/2024

Since we've been going to Windsor Animal Clinic, we've received wonderful care. Even during the pandemic, the Staff has made every effort to continue top notch veterinary care .... When many other Clinics turned animals in need away, Windsor Animal Clinic continue to see every animal in need. Yes, I've waited. And Yes, I wait in my car with my animals, including foster cats and dogs. My animals prefer being in the car with me. They can relax while we wait and not be stressed in a waiting room with other animals in an already stressful environment for an animal. I appreciate the service, compassion, and care received at Windsor Animal Clinic and so do my animals. My furrbabies will continue to go to Windsor Animal Clinic - you too should be so fortunate xoxo

posted: 09/21/2022

While fostering, bottle feeding and staying up all night with orphaned kittens Windsor Animal clinic was a huge help in making sure these babies stayed healthy. I visited many times over the duration of fostering and everyone was super accomodating, explained everything in plain English, didn't talk down to me, and cared for each one of the babies. They made sure they had the shots they needed the meds they needed and explained everything I needed to do at home. They were gentle with the pets and very organized. They spayed and neutered all the kitties as well with no issues. Great place to bring your babies. They do amazing work at this clinic with everyone's pets as well as great work with rescue organizations.

posted: 09/18/2022