Winslow Park Animal Hospital

Dr. Santisi and team are INCREDIBLE! They are thorough, personable and always have the best reccomendations for my pets. Highly recommend!!

posted: 09/11/2024

It’s disheartening to be writing this review as I had taken our beloved dog here since she was a puppy. This office does not deserve the 4.9-5 star reviews in which it has. After a missed and very late diagnosis of leptospirosis on my dog (which has a vaccine to prevent illness that was never offered), and then having to put her down after days spent in the ICU due to kidney failure- I have yet to have even received a letter from this facility to say they were sorry. Our hearts have been absolutely shattered, but the lack of compassion from this office is more than unacceptable. They may have been informed late that she passed but 3 MONTHS went by and no one had called to check in on her or us after our time in the ER- and they were notified that she got admitted to the ICU. Not to mention I was advocating for my pet for 6 weeks prior to her diagnosis explaining something was not right, something was wrong with her and felt I was not listened to and not taken seriously. I had to eventually tell the facility I wanted lepto testing as I kept being brushed off because it is such a rare diagnosis to get- only to get a call saying “I was right, she has lepto”. During one of her last visits the doctor even said “I’m really glad you have pet insurance” which only made me feel like something must be seriously wrong prior to her getting her official diagnosis. I can’t help but relate this to patient care, and make a point that if this was a human the doctor/facility would not stand a chance. As a healthcare provider myself I also can’t help but advocate for my pet who is now no longer with me. In school when you get your degree you learn to RULE OUT the rare diseases, the rare cases and things you should NEVER miss. This was not the case for us and our family dog. I hope this is a huge learning lesson for all involved and that proper care is provided, vaccination is offered and given and that the pet parents are listened to. That is your job just as much as helping take care of our pets. We put our trust in you, but in our case that trust was broken. I’ve spent this time teaching my children about death, how our dog of only 7 years will never be returning to our home and dealing with the heartbreaking loss of our Mila who deserves to still be here. I hope this facility learns to do better for pets in the future and wish everyone luck who currently comes here.

posted: 04/10/2024

Dr. Santisi is knowledgeable, caring, spends time listening and answering all questions and is never rushed. He also performs dentals which is a plus. Appointments are not difficult to schedule, and there is very little wait time on the appointment day. The staff is very positive and skilled, and they respond to calls or texts quickly. I would strongly recommend Dr. Santisi and Winslow Park Animal Hospital.

posted: 03/07/2024

We have been brining our 3 dogs to Winslow Park Animal hospital since we got our first dog. They have always been very personable, attentive and helpful. They saved the life of our dachshund Skittles and years later when he died from old age they sent us a thoughtful card with condolence notes from each staff member. They even purchased a tree in our dog's name! It meant a lot to us at a difficult time. We highly recommend Winslow Park Animal Hospital.

posted: 01/21/2024

It was my first time at Winslow and I was super happy with the care my pet received. I was able to get an appointment for the next day, as a new patient. The staff was great and made my pup very comfortable- they answered any questions I had, they were thorough and made sure my pup was all up to date on her shots as well. Overall, I am so happy I chose to come here and feel that me and my dog are in great hands.

posted: 04/10/2023