North Torrington Veterinary Hospital

My vet that I've been a client of for over 40 years could not get me in for 2 months when I adopted a new kitten. NT got me in right away, performed a wellness exam, tested him, did a stool sample test and started his vaccines all before I could see my usual Vet. Everyone was very nice and professional. Thank you so much NT for taking care of my new baby! You are very much appreciated ❤️ 😸

posted: 04/30/2023

I never review places and try not to give negative reviews when I do. This place has saved my animals life in the past and so, because of that, I cannot give them anything lower than a 3 star review. I would give a 1 for this interaction. I am keeping this review vague for anonymity sake as I do not wish to face retaliation from staff against my animal, and truly have no where else I can go for vet care. That being said, after the last phone call I got from them, I am deeply disappointed due to their lack of empathy, poor planning, and chiding behavior that they exhibited. I had scheduled an appointment for my animal at least 8 weeks in advance. My animal is older and, as such, requires a physical. I had also asked for a specific blood panel and urinalysis to be done. I had advised that my animal is not friendly at the vet, and we have utilized same day anesthesia to facilitate treatment in the past. The very kind receptionist went and made sure that the staff would be able to accommodate this, confirmed it was possible and gave me a date and time to be at the facility. She also asked me in passing if my animal had ever gotten gabapentin to calm them prior to seeing the vet. They had never been offered this option prior so I said that my animal had never had it. She quoted me the price for sedation, the tests, the exam, etc etc, and gabapentin wasnt brought up again. I did not choose the date or time, though I did request an appointment for later in the day due to physical limitations regarding my own health and inability to drive. This is an important detail for later. 8 weeks came and went, and on the day of the appointment I recieved a phone call 2 hours before we were due to arrive. I had assumed it was a confirmation or them calling to ask me to come earlier or later. Imagine my surprise when they inform me theyre canceling the appointment. I was told that due to the need to sedate, I would need to bring my animal in during the morning so they could stay there for the day to monitor for complications from the anesthesia. I asked why that had changed from the previous times we had been there and was met with a "I cant speak for what happened x amount of years ago" in the most incredulous tone Ive ever had the displeasure of hearing. I was also told "Well of course we cant sedate at this time. What did you expect?" As if I had gone to school to become a veterinarian and was expected to know to correct the 1st woman I had spoken to not to schedule my appointment then due to the super common knowledge that is "anesthesia complications". How very inconsiderate of 8 week in the past me! I, also, realizing that theyd now need to kennel my animal for an entire day, asked how much that is going to cost. My quote magically now became near 200 more dollars than what I was quoted 8 weeks prior. Inflation is really hittin hard! On top of all this, I had told them that my animal acquired their rabies vaccine from another clinic, the first time I spoke to then. The 2nd conversation I also made sure to inform them of my animals vaccination status after they added another 80 dollars to the total. For some reason, they felt the need to repeat, not once, but three times "Right, so its 80 dollars if your animal isnt vaccinated". In the snidest most accusatory tone. I get that people lie about their pets vaccination status, but c'mon lady I got my animals vaccine record and the little collar tag in my bag ffs. The absolute gaul someone has to have to not only cancel an 8 wk out appointment 2 hrs prior, but then go on to add insult to injury by treating the client as if its their fault, theyre stupid for thinking what they were told originally was factually correct, and theyre wasting YOUR time is unfathomable. People suck, I get it, but yall are people too and the call is comin from inside the house on this one. EDIT: What part of "I wish to remain anonymous as I dont want my animal to be retaliated against" makes you believe I feel safe enough with your staff to contact a manager? My animal is my life. I wont risk it.

posted: 08/11/2023

Brought my cat in for his annual wellness checkup and a nail clip. We walked in the door at 9:15 (appointment was 9:30) by the time the actual appointment was, I was paying and we were going home. My boy (as his typical orange boy self) was feisty growling and hissing and they handled him with such care and concern !!! I was happy with the treatment at his appointment. They were quick and professional, but also kept my little boy safe (and themselves, cuz he was NOT a happy kitty)

posted: 05/11/2023

Wonderful staff. Professional, caring, and compassionate. They have helped us care for our dogs for many years. When faced with having to put down our senior dog, they were suppotive and comforting for me and my wife.

posted: 05/09/2023

Awful customer service! Will be pulling my dog from this place! I haven’t been happy with the increase of pricing and then they sold me on a shot and medicated shampoo for itching that was very pricey and made me think I needed both. The shot worked and I never opened the shampoo. Was told I’d be able to return if unused. Was refused return! They’re losing a very long time customer

posted: 05/30/2023