River Valley Animal Center

I needed to schedule surgery for my puppy and when I called River Valley, I spoke to Katie. She was very helpful and pleasant. I did not feel rushed as she took my information. Katie listened to my concerns. Several people have complained about being poorly treated on the phone, but what I experienced was quite the opposite. Katie is professional, yet kind and understanding. She is a asset to River Valley Animal Center.

posted: 12/17/2023

These people ruined our dog - twice! And this last time they grossly overcharged us to the point where they took $$ off the bill once they were questioned about it. But as for ruining the dog, our dog is a small dog and gets full grooming once or twice yearly. Last year, they shaved him almost completely - in winter! This was not what we asked them to do. Two days ago, he went in for grooming again and my wife wrote a note that said specifically to shave only his rear and around his eyes and NOT to shave anything else. THEY SHAVED HIS ENTIRE BODY AGAIN! He essentially has no hair! It is winter and he is now freezing and will be (again) all winter. He will need to wear a coat inside and outside all winter until hair returns or weather warms up. This not only impacts the dog but also all who love and care for him as he is suffering. They should fire this groomer but no matter what we will NEVER return. Recommend you run in the opposite direction rather than give them any business. Terrible, terrible care of animals that are loved!

posted: 12/14/2023

We recently adopted a cat through Hermione's Home, which is run from River Valley Animal Center. He's a great cat, although a bit of a monster when it comes to food. He can't be stopped. But we love him. He's a mischievous little scamp.

posted: 02/01/2024

Completely disappointed by the experience I had today at this vet. We've been coming here for a year and a half and I have always been less than pleased with the service I have received but today’s experience confirmed this place only cares about money. My dog had an abscess in her anal glands a few months ago and the vet told me she should be coming in every 3 months to get her glands expressed. The tech told me this would be about $30 a visit. I called last week to book this appt and asked the receptionist to confirm how much it would be. She said the exam is $90 to which I said we do NOT need an exam and explained what the vet had told me. She told me to “talk to the vet when you get here”. I go in and we wait 30 minutes after our appt until the Dr. Sachdev and his tech walk in. I see that he has a stethoscope ready and again reiterate she DOES NOT NEED AN EXAM. I said we are only here to get her glands expressed. He doesn’t say much other than telling me peanut butter is bad for my dog. After expressing her glands, he feels her stomach and asks how she is doing. I say again she’s fine and we were just here to get her glands expressed. The tech basically runs out of the room and the doctor goes you know you could have booked this with the tech since I didn’t need to be here. To which I about lose it and say I TRIED. (Why is he telling me this and not his front desk staff??) He then tells me that he won’t charge me for a full visit and I immediately am concerned by what he means by that. I go out and the reception says it’ll be $120!!! I say nope the vet just told me he is not charging me for a full visit. She checks and comes back to say that he is going to charge me $60 for a brief recheck and it’s $33 for the expression so I had to pay $92 to get her glands expressed. She was not the one who booked so she did apologize but I said this is why I said when I booked it, I didn’t need an exam! My groomer literally does the expressions for $15 so I could have gone there. They really need to educate their staff on how to book appointments correctly because I was forced to pay for this receptionist’s error. Needless to say, I will be calling around to other vets today because we are absolutely not returning to this money hungry place.

posted: 01/05/2024

Well 10 yrs of going there seem ok. Last yr place went to hell. Had one dog miss diagnosed with a issue then 8 months later had to put him down,he did apologized for wrong doing but to late dog put down. Now had other dog teeth cleaned,dog had no issues and charge 1200 dollars and 2 days later dog is very sick. Call them later and left message and no call back. Had to take dog to a emergency facility and was put on medication. I am DONE WITH THEM.

posted: 01/19/2024