Meghan DeLucia

Newtown Veterinary Specialists strikes again! And NOT in a good way. We left this facility without treatment. While waiting for care we heard the receptionist speaking to someone with a pet that was clearly in dire need of care. We heard her warn the party on the phone that given this was a labored breathing issue, someone would immediately take the pet upon arrival and to not to be alarmed by this. We also heard her perform standard intake on what we ultimately learned was a cat that couldn’t breathe. We heard her verify the client’s name, the pet’s name, verify old records and confirm a cell phone number. At any point during this conversation or during the next 20 minutes (as I assume this family was driving in) these poor people could have been warned and avoided what happened next. Upon arrival they were ushered into a room, their cat (we could hear the labored breathing) was taken in another direction. Almost one hour later they were ushered out of the facility while being told they were being denied treatment. We heard them ask repeatedly why and the answer was pat: this was a management decision and there was no management there to explain it to them. We left immediately thereafter and went to another clinic. There’s no way we’d ever allow anyone this uncaring anywhere near our dogs. Someone should press charges against this facility. How do you send people and gravely ill animals away like this without care when this is in fact the entire premise of your business? It’s inhumane, unconscionable and so lacking in even basic compassion that it’s not to be believed. Sadly, it’s the reality at this facility that no one should ever, ever frequent.

posted: 12/04/2023

Attention all readers! I’m asking this facility NOT to counter-post an inane comment about how they “care” and want to “resolve” this issue, followed by a request to “please” call them. If they do? We will all definitively know that they don’t read our reviews and further, don’t care and never will. Report Newtown Veterinary Specialists to the appropriate authorities including the Connecticut State Board of Veterinary Medicine! Rest assured I am NOT complaining about rates. This is an emergency clinic and I fully expect to and do pay a premium. In return, I expect a very high level of care, commensurate with fees. Four years ago this house of horrors kept my dog overnight and gave her back to me completely unable to walk and non-responsive. They literally handed me a carrier with a barely breathing animal, a bag of meds and no instructions. Via a subsequent call I learned no one had actually seen my dog for at least 10 hours. I had to euthanize her with our regular vet two days later. I should have sued then. I swore I’d never return. Sadly my cat became ill and very quickly. With few regional options, I had no choice but to visit this emergency clinic again. You all should run screaming from this place. The situation was so outrageously hideous that we left without treatment and went elsewhere. Furthermore, while waiting to settle an invoice for absolutely zero treatment we saw shocking behavior on the part of the employees of this facility. Another client came in with a seriously ill cat that was not breathing properly. As a former tech and rescue volunteer of more than 30 years, I know exactly how serious respiratory distress is. This beloved pet should have been triaged immediately as urgent care. Not at the Newtown House of Horrors! These poor people waited an hour, with a dangerously ill pet, only to be told that (for some unexplained reason) they were being denied care and told to leave. I personally referred them to Guardian in Brewster and hope to god they got care. If by some chance they are reading this, those people should ABSOLUTELY CALL AN ATTORNEY and sue Newtown Veterinary Specialists. At a minimum, report them to Connecticut State Board of Veterinary Medicine. Also, for the record, bulletin boards of thank you notes in your exam rooms from people for whom you’ve euthanized beloved pets is NOT conducive to either confidence building or any form of security or comfort. It’s gruesome and stressful. Get a clue. Hire some decent and compassionate people. Upgrade your systems. If you can’t or are not inclined, do us all a favor and just close your doors.

posted: 12/04/2023

Dr. DeLucia has been caring for our cat with insulin resistance and helped us diagnose a pituitary gland tumor. She has shown infinite patience and kindness as we navigate our options of radiation or surgery. Her responsiveness is exceptional and she is knowledgeable, professional and explains things clearly. I recommend her highly!

posted: 05/17/2021

posted: 03/07/2021