Pieper Veterinary

Update 8/23/24: Ally the Hospital Manager reached out to me to check on Caboose and discuss the issue with the splint. She was very concerned, helpful and appreciative for the feedback. It does not change what happened, but I do believe she will address the issue with some additional staff education. Thanks to Ally for reaching out, I am very satisfied with how they dealt with the situation. ******************** Update 8/13/24: unfortunately, I did not realize that Pieper cut the splint so sharply, and since it was made out of very hard plastic, it dug into my dog’s foot and caused a puncture wound after the first five days. I had a follow up with my regular vet at one week and the wound was infected, so my dog is now on antibiotics as well as gabapentin for pain and carprofen for anti-inflammatory. I am attaching photos of the splint that was cut by Pieper so you can see how sharp it was, and you can also see the residue of my dog’s blood from the sharp edge digging into his paw (on top of the fracture). Maybe they did the best that they could but my regular vet was able to create a different splint that fit him much better and he has been much more comfortable with. So I’m not so sure I would rate Pieper at five stars in retrospect (See previous review below), given the high price & subsequent problems with the infected wound. Perhaps if they had cut the splint a little better and put more padding down It would’ve avoided an Infected wound and a lot of pain from my pup. But there are not many Urgent Care vets to choose from around here, and this one has the best reputation. *********** Previous review 7/24: A bit of a wait even though no one else waiting in the waiting room, and took quite a while for appointment, but I am very appreciative for and satisfied with the care, and how good staff/vet was with my pet. I appreciate that I was able to get my pet in that same morning

posted: 09/17/2024

I cannot express enough how thankful I am to the staff and doctors. They were compassionate, understanding, caring and so much more. I thank you for all your help from the bottom of my heart. Though my baby has a long way to recover I am grateful she was able to see another day! Gracias 💕

posted: 09/23/2024

I've brought two of my dogs here on different occasions. I've had to wait both times because of other emergencies. Both times I knew that they were dealing with true emergencies and I know that if my animal was in that situation they would have taken me first and this is why I will go back and also recommend them to others. They also took the time to explain to me what was wrong with my animal and went over meds that I would need to give them. They are compassionate. Thank you all! compassion!

posted: 06/06/2024

Staff was caring & professional. Overall helpfulness to questions & care of our elder husky.They worked with us to eliminate some testing & also write script for our pharmacy to keep costs down for this visit.

posted: 09/15/2024

Pieper in Madison is amazing. They saw my dog quickly and were so kind. They were very friendly, thoroughly explained everything to me and made me feel comfortable. The entire staff was lovely and I appreciated the follow up the next day.

posted: 10/11/2024