Banfield Pet Hospital

While I don't have a happy ending to my story, I did have an extremely positive experience with Banfield Monument during a challenging medical emergency with my 12 y.o. female cat. Dr. Claire Roberts was my assigned vet doc for my cat who had basically a terminal diagnosis. She maintained quick, thorough communication on test results throughout the day via phone and an impressive level of compassion and integrity when developing the best plan for my baby. The entire staff I encountered (the only vet tech name I remember is Rebecca, sorry!) were caring and there is clearly an "all hands on deck" approach where even the receptionists were aware of what was going on with my sweet girl. I will be seeing and trusting them again to establish primary care for her brother cat. Thank you, doctors and staff at Banfield for your honesty, guidance, and empathy during one of the most difficult decisions a person has to make. I appreciate you accommodating so many last minute appointments.

posted: 04/27/2023

I was given an estimate to treat my Shiba Inu Nikki. Based on the Vet’s feedback, I decided the Banfield year plan was the best option. I did mention I had a savings account for Nikki while weighing all of my options. I was then asked by the Vet, how much I had saved up for Nikki in her savings account. I didn’t think much of it. The Vet did blood work and also additional blood work for Cushing disease. Poor Nikki was stuck by a needle so many times, I am not sure how she tolerated it. Turns out, the Vet wanting to do even more blood work than we originally talked about originally, even after she was tested for Cushing disease. It seem like she was trying to use up all of Nikki’s savings. I told her absolutely not!!! I was very upset. I refuse!!! I could see what she was trying to do. Turns out, I was told it was not necessary, once I put my foot down, to do the additional blood work, so it was a good call on my part. I am under the impression they work on commission. This happened months ago and I am still in disbelief a vet would order unnecessary blood work and put Nikki through a lot to find a vein. Unethical practices in my opinion!!! I decided not to go to the Monument location any more. The waiting time was horrible, over one hour and a half.

posted: 07/10/2023

Before I start let me say that the vets and the techs here are AMAZING!! But the front desk staff are far from that….this is now the 3rd time that they have rescheduled an appointment for me because they never put it in the computer when I scheduled it in the first place. Their customer service is poor as they have attitude with you over the phone. then in person they take phone calls before the line of people waiting.

posted: 03/06/2023

Tiffini was awesome. So much help and knowledge. Our little puppy's first visit is coming up and if Dr. Cordaro is as nice as Tiffini, we know our new pet will love them both!

posted: 04/01/2023

Jennifer is amazing! We usually are nervous going to Banfield because it usually feels like we are being sold additional things but Jennifer was amazing today! She was so informative and kind and did not try to sell us on unnecessary things! She was informative and reassuring with the answers to our questions and was beyond friendly! I will be requesting her every time!

posted: 12/22/2022