Golden Animal Hospital

The front desk here is absolutely terrible. I’ve tried getting vet records sent over to my new vet for a few days now and they still have yet to do so. I had to call and demand they get them sent over or I will come get her records myself and that seemed to be the only thing that worked. Used to be a great vet but this last year my experiences have been nothing but terrible. If you want someone to actually care about your animals well being, it will not be this vet and I recommend you continue looking.

posted: 10/17/2024

Forest our dog of 12 years was put down today with the love and care from the staff. My wife and I felt comfortable with this difficult decision. The staff did a great job of helping us cope with this situation. They even mail us the bill so that we can separate out the experience from the expense. Very kind service and good folks. Highly recommend them to our community.

posted: 10/31/2023

I have taken all three of my pets to this Hospital in the past. Recently my cat was in pain and I called to see if they could find a way to squeeze him in and the staff was unconcerned and rude. They said they could only get him in nearly a week later. I scheduled the appointment for that following week and I could tell my cat had gotten increasingly more uncomfortable. In the morning he was very difficult to catch and it made me just under 30 minutes late to my appointment. I showed up to the vet clinic and there was no one in the waiting room and no one in the parking lot. See the pictures. No one else is here. However, the vet still refused to take my pet in even though he was in pain. I will never be coming back to this vet. The front desk lady was extremely dismissive and rude and they could care less if my animal was in pain.

posted: 04/26/2022

Quoted me a price for test, then they charged me a different amount after. Talked to accounting which was very nice, but were not able to change the amount to what I was quoted. I would not have done the test if I was quoted what they charged me. The manager discounted it, but not by much. Why would I do a test unless I agreed on the amount I was told??? Like what the heck? Also Devon I think was her name was very nice, but when we went back we had a lady named Natasha or something I can't remember it was something like that I'll update it when i remember that could be right and she said literally the opposite of everything we were told the week before. She was rude and didn't seem to know anything about our breed of dog. Devon knew exactly what our breeder had suggested we do and everything lined up and even with her next shots. The other lady said we only needed one more round of shots and that's not what our breeder or Devon said she would need 2 more rounds. Just really upset and don't trust them. I've been going there and my family for over 30 years. Some vet techs are just in it for the money and don't know anything. Thanks Devon for being a great experience, even though we were not charged the amount we agreed to.

posted: 07/12/2024

I have taken my rottie in and the staff has been so accommodating to him he’s a little stand offish if dr visits but they have been wonderful a patient and never overcharge for his visits!!! i would recommend to everyone and anyone who has a breed who has a bad rap because of their breed

posted: 03/20/2024