Banfield Pet Hospital

BEST VET EXPERIENCE EVER! Sonia, Dr. Kechejian, Dr. Broughton and Mark are all wonderful! They were so kind, attentive, professional and caring! We’ve come in twice over the past two weeks and each time we were treated with such compassion, they go above and beyond to make sure your concerns are addressed. Thanks guys! Here’s a picture of my dog after his visit, happy as a clam! 🥰

posted: 10/18/2023

Recurring monthly wellness plan charge is a decent idea. Long waits. Today the person at the counter literally called 2 people ahead of us in line and completely ignored us when I started walking forward. Finally got acknowled and told that I have to wait 10 more minutes after already waiting half an hour to check in. My dog is brachycephalic and they put a slip knot leash on his throat the last visit. When scheduling the drop off visit, the person on the phone said it would be an hour or two. I called multiple times and was finally told the person who told me the time frame was wrong. Dr. Broughton is fantastic but we probably won't be renewing our membership again after today.

posted: 11/26/2023

We moved from out of state, and this location has been immensely frustrating. We have an older dog plus other dogs. Each visit is contradictory from the last. They take extensive notes but never refer back to them as we are asked the same questions over and over. What should have been a ten minute appointment turns into forty because they don't listen, repeat bad information to upsell into the prescription based dog food programs their corporate holders own without knowledge and useful scientific data to back up what they are trying to sell. Or services that do not fit the needs. This is two stars because there is one vet and two techs that if we are lucky to get, actually do know their stuff and listen.

posted: 02/18/2024

I've been coming to Banfield for almost 10 years. I really like being able to access different doctors that have different areas of expertise in northern Colorado which had been essential over the years for various pets I've had and conditions that they've had. I've been to the Loveland and Greeley locations but the Fort Collins location is where I go most often and they always do a great job providing great care and recommendations. They are also always so pleasant and professional.

posted: 11/20/2023

Excellent place to have your healthy dog(s) teeth cleaned. To say “Hospital” in the name is a bit of a stretch. Our dog ultimately passed away 11 days later - Vet tech I encountered here was better suited to be on fries at a fast food place. - Had to call and explain to the vet where to look for the two lumps that we took our dog in for (apparently the vet tech didn’t relay our main concern). - How the vet missed one of the lumps on her initial exam is a head scratcher. Found them on second exam. - Found low red blood cell count on blood work, gave one week of pain meds, 3w of steroids. And said follow up. - (At this point we couldn’t trust there was enough competence to look at anything taken from the lumps under a microscope by this vet.) - Could not get our pup into another Banfield until 11 days later for follow up blood work. - We live out of town and we could not explain to Banfield Ft. Co. that our pup was out of pain meds but was scheduled for 4 days later @ Banfield Littleton. Almost asked person at Banfield if they could FaceTime so I could draw out everything on construction paper w/crayons to help them understand. - Banfield Ft. Co would not send a script to Littleton location or Walgreens/CVS “It had to be hand to hand” - just a 3+ hour drive. - Took my pup to urgent vet and found out he should’ve been put on a autoimmune med at the initial visit. (Also didn’t need to tell this vet where to look - found the lumps herself.) We signed the year contract with Banfield for vet care in February of ‘23 and found out the hard way all it’s really good for was teeth cleanings. The blood work my buddy received before he passed was covered but, the monthly cost against out of pocket for better care is the route I will go with in the future. I will find a regular brick and mortar vet for our other pup - Banfield sucks, stay away.

posted: 11/17/2023