VCA Southeast Area Animal Hospital

Edit Post: VCA office did reach out, they have been nothing but kind and have tried to accommodate the best they can. While they know the situation can’t be fixed they have made efforts to make it better. I was issued a full refund and the office customized some memorial gifts for my girl. I appreciate their kindness and the ownership of the situation. I am going to start by saying the actual vet was amazing. He was kind and compassionate during my dogs last quality of life appointment. He is the only reason I am giving any stars period. To explain the situation I brought my dog in for her quality of life appointment before making the difficult decision to put her down after almost 16 years together. Like I said before the vet came in to explain the process and shortly after a vet tech came in to collect payment. At that time he let us know that we had two options; one being a private cremation and one being a group cremation. He advised with the group cremation she will be laid on her own next to other pets and then the ashes will be returned to us. He showed us the different urn options and he showed which one comes complimentary with the process. I told him I had plans to make rings out of her and her sisters ashes so the complimentary one would be fine. He then took my payment, almost $500, and we signed the papers and he had me select the option for a complimentary paw print as well. The rest of the process went as smoothly as it could have gone. A week later I receive a call from the vet stating that her paw print was ready. When I called about the ashes they said they had no ashes for my dog. I was immediately in hysterics. My husband called, at which time he was told that only the private cremations get returned even though we had specifically been told the opposite by their staff. The apologized and attempted to reach out to the cremation company but to no avail they had already gotten rid of my dog. They advised that the vet tech who told me I would be getting her ashes back either way was new. They offered to provide me a plaque with my dogs dates of life and death as well as issue a partial refund. I normally do not write reviews but I am physically sickened and heart broken and would not wish this on anyone else's family member. I had walked with my sweet girl for almost 16 years and this was a devastating error.

posted: 11/29/2023

Took my cat I recently adopted from a shelter here for his 1st vet exam, the staff are so sweet and work fast. Got to see Dr. Cohen and she was very elaborate & took her time explaining/going through ideas with me since Zeke is my 1st cat. We even got a goodie bag with cool stuff in it!

posted: 10/27/2023

I could not recommend VCA Southeast Area enough! The front desk staff, the vet techs and the DVMs are all just so kind and welcoming. I’ve had to take my Lucy girl to the vet 2x this week due to some sort of horrible skin infection she has going on. Dr. Games was so wonderful to both me and Lucy! He was extremely attentive and I didn’t feel like any aspect of our visit was rushed through. He provided Lucy with gentle and compassionate care and it was evident that he cares about his patients as if they were his own pets. It’s so stressful when your own fur-baby isn’t feeling well, but I have found so much peace knowing that Lucy is in the hands and care of such a kind, caring and compassionate staff! Thank you for taking such great care of my girl. No wonder why she LOVES going to vet!

posted: 01/19/2023

Great experience! Friendly staff and vet. Just a wee bit pricey though. I'd recommend for those who can afford a $300-plus visit for non-invasive care. I took my 7 yr old kitteh there.

posted: 11/06/2023

I took 4 of my cats to this clinic and they’ve been wonderful with all of them. Its usually a quiet clinic which makes it comfortable for the animals and the staff is always very helpful. I’m sad that I’ll have to go to a new location because I’m moving. I know VCA isn’t the cheapest but they have high standards of care and well trained staff. I really like this clinic

posted: 09/13/2023