Vibrant Pet Animal Hospital

I echo the last two reviews. If I could give them no stars I would! This was by far the worst experience we have ever had trying to work with a vet, or for that matter any "professional" service. They were rude, defensive, dishonest, and didn't care at all for the well being of our dog who was very sick and in great need of care. We did all we could to accommodate their wishes and to address any issues they raised and no matter what we did, they continued to be extremely irresponsible, dishonest, and aggressive in their communication with us. I can't imagine how they are staying in business. In particular, Dr Brock seems to have some serious emotional and relational issues that are contaminating the entire practice. We went to Durango and the difference in care was striking. The vet and the entire staff there was kind, concerned, communicative and truly did all they could to help us even though they were completely inundated with sick animals. We will never go back here and will gladly drive the additional hours to Durango or Albuquerque in order to avoid doing business with NOT Vibrant Health.

posted: 08/14/2023

Similar to other reviews, we took our dog here for an urgent matter where she had been limping. I can understand if they didn't have availability, but there did seem to be any concern or care for us. Just very dismissive and standoffish.

posted: 05/16/2023

Our dog was hit by a car and we needed to be seen Asap. The vet on call called us back 30 min later and didn’t seem to care. When I stated we are on our way to Durango he said oh have a good day and hung up! 2 weeks later our dog had an open wound because of high risk infection he needed to be seen ASAP. The receptionist stated they couldn’t see him today they could get him in 2 days later! No concerns nothing on their end! They were careless! Two days later we receive a letter in the mail stating we can no longer see your dogs. I hav never been treated so poorly from a vet and I’m not happy! We are now going to a new vet in Durango and the difference of care is day and night! Vibrant Pet Animal Hospital is not pet or people friendly!

posted: 03/11/2023

I love this clinic and have had only great experiences. A few examples: Dr. Berry successfully performed a surgery on my dog that other vets had said was not possible; Dr. Brock is incredibly knowledgeable and patiently explained the root cause of my pup's back issues, and Dr. Da Re has always been super kind and happily answers all of my paranoid dog mom questions. The techs and staff are also wonderful and do an admirable job managing a very busy clinic. I feel like people complaining about cost need to understand that when you get a dog or other pet, you have to expect having occasional, unexpected costs. It's not like vets are in it for the cash--they have an extremely demanding job, they are very highly educated, and do their work out of a genuine and deep-seated care for animals. So, be nice to your vets and vet techs! They truly want to take care of your pets and help them to thrive.

posted: 11/18/2022

They treated my dead dog like luggage tossed into roaring furnace, I have had 28dogs, never had to deliver the loved one to a cluttered back yard garage. Unprofessional!!!!!

posted: 06/18/2023