Critter Care Animal Hospital

I’ve been bringing our bunnies, piggies, and dog to Dr Pfaff for since 2018. We’ve received amazing care from her and all the staff. They’re so good with my animals and I wouldn’t go anywhere else!

posted: 07/31/2024

Dr. Pfaff and all of her staff have been absolutely amazing to my ferrets and myself. It’s a night and day difference to our prior vet experiences. Our first visit didn’t feel rushed at all, Dr. Pfaff took her time thoroughly examining them and explaining anything I had questions about in detail. When one of my ferrets was sick and not eating, they were able to squeeze her in so I could drop her off and they could observe her for the day. Dr. Pfaff also personally called me to talk about what she observed and discuss tests and treatment options. Noodle was back to feeling better within a couple of days. They even called to check and see how she was doing a few days later and to make sure everything was okay. All of her staff are also incredibly sweet and helpful. Whether it’s for med refills or just asking questions, they have always been patient and kind. 10/10, I am so happy we found a great vet who cares for animals and goes above and beyond.

posted: 08/11/2024

Every appointment at Critter Care has been a positive experience for both my Havanese, Katie, and me. All employees are very caring and professional. They make certain that Katie is as relaxed as possible for each procedure and that all my questions get answered.

posted: 08/05/2024

We have always had great care for animals here. Unfortunately , the customer service and communication seems to always be lacking. It seems to be more of a training issue, but when trying to discuss anything with the staff or Veterinarian, the situation constantly gets twisted back to the client as if we should know all the in's and out's of their operations. Just trying to fill a prescription has taken over a month...hopefully things will get better. Every call is answered with a different answer or reason as to why we can't get our pets meds. It's been highly frustrating to say the least. Every conversation is highly combative and condescending on their end, and it's just not necessary. 7/13/24- Liza, in response to your reply: Your statements are completely untrue. The medical records you emailed me also prove my statements. You continue to throw this late appointment in our face. We were not late , in fact my husband was over 15 mins early BECAUSE we respect your time and had been loyal clients for years, who have spent a lot of money with your business. Your medical records confirm that our apt was at 11:30 on 6/8/24...take a look! My phone records also show you left us a VM at 11:08 canceling our 11:30 apt. The notes in your medical records also do not match the statements you're making. We never scheduled an online appointment, no one worked late for us... records show we left at 11:56, there was no desperation for meds, only our standard refill of our pets flea and tick rx that we have filled with you for over a year. Your claims and dishonesty are WILD! You are condescending, read your response. Please get your facts straight before publicly posting, it only makes you look bad. I am unsure why you have decided to behave this way to a good customer, or be dishonest, but it is very sad and confusing to see. You used to have a front desk lady that was very versed and clearly had things in order. It appears that she is no longer with you. As I mentioned, perhaps there is just some training that could be done for your staff to avoid issues that affect the health and well being of my pets when they cannot get their medications for almost a MONTH after our apt. We have always treated you, your staff, and your time with respect, it would be nice if that was reciprocated. Aa loyal clients, we even tried to contact you after reading your crazy reply, and your staff told us "they are not allowed to talk to us". We left a message asking you to call us back and you refused to. So unprofessional and childish. Aurora Animal Hospital who sees exotics is AMAZING, I'm thankful that you "fired us" despite your dishonesty, so that our pets could get care much faster, at a lower cost, with much more flexibility on vaccine availability, prompt, same day medications, and without any unnecessary drama. Go to them everyone, save yourself the headache!

posted: 07/13/2024

Dr. Pfaff is an excellent and very caring vet that loves the furry noodle, AKA ferret. She's knowledgeable about the ills they can go through, and will put her all into saving their lives. Thank you Dr. Pfaff for helping Babygirl, and for trying to help my Bella.

posted: 07/08/2022