VCA Northpointe Animal Hospital

This place has absolutely zero compassion for pets. Our sweet dog of 14 years was on her last leg today and suffering. We called this poor excuse for a veterinarian hospital to bring her in. When we arrived, the vet tech or secretary at the front desk was completely useless. Not only did she not consider the comfort of our family member a priority, but she insinuated our dog was completely fine. Our beloved dog passed an hour later. This place is a disgrace!

posted: 09/22/2023

My family had been going here for YEARS and when my dog needed to come in for an urgent visit, they were going to make us wait TWO WEEKS for an appointment. It was for something that definitely couldn’t wait two weeks because she was in pain. We stopped going here and started going to another vet that actually cares about the well-being of our pets and they got us in same day. It must be new management that came in and changed everything. Why try to fix something that’s not broken? Disappointing.

posted: 09/13/2023

I waited till today to post this to see if I was still annoyed about my last visit. Yeah still annoyed. Facts, I didn't have an appt, my dog wasn't an emergency case, we got to the vet office before 9am and I paid for 98% of his care in advance and didn't leave till damn near 4pm. VCA you make the DMV look like they know what they are doing. I rather go to DMV then waste my day at this vet office. We were there for 7 hours!! They had other real emergencies that caused us to have to wait longer, from what they said. Just because my dog isnt an emergency doesnt mean i should be forced to sit there for hours and being told 15 more minutes. Do you know what 15 minutes really is? Well after sitting in the back room for over an hour waiting for the estimate to be provided, I decided to go ask how much longer, for the 2nd time. Why was all of the office staff hanging out in front talking having a good time while we waited for the estimate. So were the other "emergencies" really the problem?Unacceptable! Why are you making my old dog sit in a hard kennel? Did you take him pee or did you make him hold it?! Why are you making my 5 month old puppy sit in your office for 7 hours waiting for my other dog! Why did you waste my entire day! 7 hours! I don't live in town! This service was the worst I've had at this office. Like, come on Dutch Bros is way faster then them and see 100% more people. Yall need to get it together! If this is personal, then say something! Me and my dogs have never done anything to deserve this treatment. It seems like since Covid no one has any hustle! No pride in their work or just don't care. The other patience in the office are your fake excuse to waste me and my dogs time. You had enough people on staff to get the estimate done quicker, among other things that day.

posted: 09/17/2023

While saying good morning to Athena I noticed a huge welt/mass under her eye that wasn’t there before we went to bed. Fearing it was an allergic reaction or something in her eye, she needed urgent care. My normal vet was short staffed and couldn’t get her in so I went to VCA Northpointe Animal Hospital. They were so attentive, caring, and friendly. Despite having an hour half- two hour wait, they provide triage care and gave us an exam room to wait in so that we weren’t stuck in my car or in the waiting room with a bunch of other pets. Our bill was under $250- which included a week supply of medicine!! Athena can be anxious when getting medical care, especially if I can’t be present, but the staff were obviously great and wholesome because Athena did just fine when they took her back to see the doctor without me, and all the staff loved her. Athena is 140lbs, so the fact that they could handle her so well and independently shows their level of skill set. She came out tail wagging and after an exam the the vet was luckily able to determine that there was nothing lodged in her eye and that she wouldn’t require additional treatment or tests. I feel so appreciative of the team there. And grateful that for emergency care, the bill was less than my vet would have been for normal care. Highly highly recommend!!

posted: 08/02/2022

I had to put my fur baby down this morning and the staff was amazing and when you come in the front door the staff is ready to help and the staff in the back was so amazing they kept me informed of what was happening and the doctor was so amazing she explained what was happening with my fur baby and I held her until her last breath I want to thank everyone and thank you for the comfort and love everyone show me 💕

posted: 06/11/2023