West Valley Pet Clinic

Love the Dr and staff they were the most sympathetic people I've met . Took my mom's dog of 15yrs to go over the rainbow bridge due to poor quality of life. They were the best and they helped make arrangements for her cremation. When I got her back Mom was so pleased with the box and paw print. Absolutely Wonderful place.

posted: 01/25/2023

I had a bird for 15 years in the past and I was a first time owner I didn’t do a good job in educating myself and providing a good diet for my lovebird.. I have had anxiety ever since and I really looking for a affordable and compassionate Avian when I took my new bird peach love bird named Sunny ☀️ he was trim and nails and I notice how happy he left . I took him to a prior and they completely trimmed his wings where he got depressed I decided to take him here West Valley pet clinic with Dr.Berens .. I took my new lovebird .. because he is lonely lol … and she is helping me retrain him correct very compassionate , I hope my bird gets better .. but I felt really good with Dr , staff and Richard .. front desk … they just have load of work and try’s there best Accommodate us with our special/ Exotic animals . Thank you

posted: 06/19/2023

I'm 22 and new to owning my own pet. I adopted my cat a little over a year ago and while her overall health is great, she is prone to ear infections. So far I have had to visit three separate vets, and the bill has been anywhere from 300-1,050 for the same procedure! And don't get me started on wait times! That is not the case with West Valley, I mean the difference was truly night and day! They we're ready to work around my schedule, and I was in with a vet-tech within 30 minutes! My kitty gets very anxious during car rides, but the lovely red-head (I'm so sorry, I know I asked your name but I did not remember, I do remember her saying she’s still a bit new) vet-tech took her time getting her comfortable, explained anything she was going to do before doing it. I really appreciated this as a new pet owner. After she left she apologized that the vet would be back in, but it might take a while because they we're very busy. I hunkered down and prepared for a long wait, and the vet was in WITHIN THE HOUR. Mind you I have waited longer for my own primary doctor on slow days. You could tell this woman really knew animals and was very experienced. My cat is not the easiest patient, and even bit her at one point, still with all the hiccups this second check took maybe 15 minutes. My cat chomped down on her hand at one point and she just kept on trucking on. She then took additional time to explain, and thoroughly educate me on what was going on. I found out her breed is prone to ear infections, something no other vet had shared with me. At my last vet, this means I would have had to continue coming in for cleanings and meds ever year. For a business making up to 1k on these visits, I can see why my cat’s annual ear infections would be very profitable. This was NOT the case with West Valley. The vet explained these issues to me, and taught me how to maintain the problem on my own, because while they loved Koshka, they didn’t want to see her back again any time soon. Finally, I would sell my car before I let my kitty stay sick, but I am 22 and money is tough right now. They were discreet when bringing me the bill, but oh man they didn’t have to be. I almost cried!! Saying it was a fraction of my old bill was an understatement! I would have gladly paid much more for the kindness and thoroughness! Finally before leaving they apologized again for the long wait, as ‘they were unusually busy that day and a bit short staffed’ (it’s the Thursday before labor day weekend). I almost laughed! I was in and out of this office in around two hours. I almost laughed because 50% of that time was spent with a vet-tech or the vet while they explained everything to me and on cleaning my kitty’s ears. I wish my own doctors were this wonderful! Overall I could not be more thrilled with my visit. This is going to be my new vet moving forward, and I cannot wait to refer every pet owner I know to them! Thank you again West Valley! (I've attached a picture of my tiny gremlin below as I will take any opportunity to show her off)

posted: 08/30/2019

Let me explain my review: If you want a great vet, go there when Dr. Berens is available. She is ⭑⭑⭑⭑⭑, compassionate, listens and knows my 3 dogs and 2 cats. We've been seeing her for years and referred others. Recently, I went on a day when she was not in, and saw Dr. Susan Katila. Sadly, it made me feel like I was in the DMV. I took my puppy who was very nervous, and after the exam, I was called and completely interrogated. She came in hot, asking all these questions, saying he is way more scared than other pups, asking about food aggression, etc. Basically, acting as if we did not do any training at all (we do). That upset me, and when I tried to answer back, I realized it was a lost cause. She enjoys her own voice more than listening to others I guess. When I was allowed to speak, she defensively told me she has been doing this for 30 years. Her bedside manner is a work in progress, I assume. I was told he was muzzled because he snapped. But I know puppy snaps, and I don't know which one she encountered. Either way, she does not understand pet or human psychology enough to know how to handle a scared pet, or how to relay information to the owner. I really don't want to go back, but because Dr. Berens is so great, I will. This is a cute, big puppy who was afraid. Judging him based on 10 minutes of an exam is not right. And if you don't want to be treated like I did, make sure you request Dr. Berens.

posted: 05/03/2021

The doctor was extremely compassionate and seemed thorough although I did not get the service others speak of on here. The doctor never followed up the man at the front desk was cold and rude they left me waiting for about 15-20 minutes after the doctors examination. The man comes out from the front and I jokingly said I thought you forgot about us he replies the doctor had to type up this whole report he hands it to me to sign, in a hurry to get out. I asked about the medication and he rudely says it’s all written out on the report EXPLAINS NOTHING. I asked 1 last question and he answers very sarcastically. 2 weeks pass and again no check up never got a call back for the upcoming appointment.

posted: 12/12/2022