West Covina Pet Hospital

Long over due review. I have to make it because of the recent call we made. The person over the phone was unprofessional and rude. We asked for an available appointment, and without even asking she just said next Monday. She explained that if we would bring her in the afternoon and she(dog) needed exrays, they wouldn't do it because they won't stay late. What a horrible customer service receptionist. Btw, we had taken our dog for a check-up, and they did some test and, to this day, not heard from them. This was 6-7 months back and not a voice mail. I had given up on writing our review back then, but today was just a reminder. This is MY review of this establishment. I hope you all have a better one if you decide to visit them.

posted: 08/01/2023

I really appreciate this Vet Hospital, Dr. B and his office Manager and entire staff. They work hard and assist this busy Vet office daily. I have rescue dogs and recently I had somewhat of an emergency and they were so kind to squeeze us in on a Friday evening of all days. Thank you 🙏 for excellent service and your kindness to myself and my son and of course great care for all my dogs. 🐶 🐾 ❤️

posted: 03/03/2023

Came here to get my dogs ears clipped and he did the worst job ever. I should’ve read my dogs character the second time we came back because he did not like Dr.B. Horrible ear crop he left stitches in my docs ear and wrapped them so poorly i had to do it myself. They are also all very rude and unwelcoming. Do not come here

posted: 04/19/2023

Was the only office that would accept my dog for a last minute appointment, my shih tzu was having some issues. They were professional and very kind. Will now be making the drive to this vet for their services. Prices are very reasonable.

posted: 04/01/2023

if I can give them a big ZERO I would, this place is a joke, I got a puppy and brought it to get checked, I purchased the puppy pack that includes all the shots an a chip, I only used the first set of shots because my puppy got sick and passed away. I've taken all my animals here (5). so I asked if I can get credit for whatever I didn't use for one of my cats that needed to be spayed and they said NO, no money back and no credit, I wasn't asking for my money back, i had already payed for services that I wasn't going to get because my puppy passed, no empathy at all from these people, all they care is for is the money. I will be taking my animals somewhere else

posted: 11/02/2022