VCA Cottage Animal Hospital

This place used to be the best; I’d recommend them to everyone. For the past couple years it has been getting worse and worse. I really hoped they’d fix it but it’s just completely different now: - They don’t return voice messages. - They changed their policy so now they won’t give online prescriptions so you have to buy medication directly from them. (Their costs are wildly higher than Chewy.) They finally agreed to give me a hard copy of the prescription but wrote for it to expire same day so it was expired before the pharmacy could receive it in the mail. - I brought my older dog in for a routine checkup and they refused to look at the dog in front of me. They took him to the back (not for shots, just to review) after I had expressed that I was not comfortable with that. I hadn’t met the doctor (as they’re ever changing). Afterward, the doctor told me that they do it because they can do a more in depth review of him (Why would it be more in depth in the back w/out me?) but she also said he was stressed and didn’t let her check everything. He would have been calmer if he wasn’t taken to the the back and she would have been able to check everything. This used to be the best vet clinic and I really hope they reprioritize and make the service about the clients again.

posted: 08/17/2023

Good veterinary staff, but they LACK FORETHOUGHT/FORESIGHT. Dog was seen for an oral issue and advised the blood and urine testing would be required prior to surgery. They took the blood, but didn't even attempt to get the urine and sent her home with a kit to collect the urine. Long story short urine collection with the tiny cup they provided is all but impossible. So, now they want me to bring the dog in again (traumatizing the dog and inconveniencing me due to their limited hours). Overall service: C- (for lack of forethought).

posted: 06/26/2023

After taking in an older dog from a local rescue, we tried VCA cottage (because of a coupon) and they were AWESOME! We didn’t really know the new dog yet, or if she’d had any positive/negative experiences at a vet, but the staff and doctor at VCA cottage were extremely patient and slow with her so she felt really comfortable and had a great experience! Her second trip there, she marched on in like she owned the place! We are very pleased with their thoroughness and kindness, particularly during these trying covid-times.

posted: 10/07/2020

These people are more wonderful than I ever expected. They have great communication and care, and I can't recommend them enough.

posted: 12/28/2018

The best vet hospital ever. I live in Dixon ca and drive 41 miles to bring my Dazey here. They are Caring, compassionate and inexpensive. I don't feel like we are rushed in and rushed out. The doctors are very thorough with examinations and explain everything in detail. Very friendly staff. Love them. If i could give more than 5 stars, i would!!!

posted: 08/06/2016