Apollo Veterinary Hospital

I will never go here again, I came in, my dog is having some stomach pains for three days (on and off) and I just wanted to check up on advice on what to do for his tear stains and possible ear infection (I’ll probably go to a pet store for eye and ear drops) but i explained this to the doctor, he came in, looked at my dog for less than a minute, immediately said he’s going to get his assistant for an X-ray, without even asking me if I wanted to do an X-ray and giving me an estimate (I had to ask myself for the estimate etc) he goes and gets me an estimate, once he came back after consulting with my family we decided not to do the X-ray, after I told the doctor we won’t be doing the X-ray and will be monitoring his condition as he is doing better the last few days the doctor is running out the door faster than I could speak, gave off the WORST impression, it was so face slapping to me to see a doctor who so clearly valued whatever money they could squeeze out of the patient without even consulting or asking the patient if they are okay with cost and any other things before ordering their assistants to do anything. I will never be recommending this clinic to any of my dog park friends, my dog friendly family or anyone else ! I thank the doctor for his opinion on what he thinks could be troubling my dogs stomach but the blatant disregard and unprofessional behavior is out of this world, the first desk assistant was nice but the second one just was not nice or friendly or put together with the information they presented. Go to the Lafayette pet clinic if anything or the moraga pet clinic, at least they’ll treat you like they have the time of day for you!

posted: 08/31/2023

PLEASE FOR THE LOVE OF GOD DO NOT TAKE YOUR BELOVED PET HERE! I wish I can rate this clinic 0 stars! Absolutely horrible staff and a terrible Vet Doctor! My pet needed surgery and they asked for the credit card numbers for her immediate surgery and I provided them as such. I have two credit cards for vet bills.I mistakenly gave them the wrong one when I apologized and corrected the numbers I was IMMEDIATELY brushed off and told I couldn’t be help anymore and told to leave the clinic because the vet doctor was “too busy”. I was completely in shock because how can someone completely brush me off when I need care for my dog and was willing to put the money up. I was treated like I couldn’t afford the surgery when I could have. I ended up having to put my dog down today and I am completely heartbroken and left empty knowing my dog didn’t receive the care she needed when it came to life and death. A message to the vet doctor: IF YOU DO NOT LIKE HELPING PEOPLE AND ANIMALS GET OUT OF THIS FIELD, YOU ARE MONEY HUNGRY AND GOD WILL NOT HAVE MERCY ON YOU FOR TREATING HIS CREATIONS LIKE THIS! DO NOT TAKE YOUR PET HERE PLEASE I BEG OF YOU! THIS VET CLINIC ABUSES YOUR PETS AND ONLY WANTS YOUR MONEY! THE NURSES ENABLE HIM AND DO NOT STOP THE ABUSE!!!!

posted: 05/25/2023

Charging is the goal, pet care?…. I have no problem paying $350 for the X-ray when its needed… But then when you try to sell me over $400 for blood & lab work when the initial diagnosis is chronic dehydration…then the X-ray shows chest congestion & an empty gut…seems to me like I.V. & antibiotics are in order first. This is the second time this Vet did this to me. The first time, I said no to the Xray & lab work. I asked for an antibiotic shot & med’s and an abscess healed & the cat was fine. This time, I paid for the X-ray and the $95 dollar assessment fee. But when you leave this place with $1000 in charges before anything really gets done, its very frustrating to say the least. I hope when I pick up my cat they at least provide the service (I.V. W/ B-vitamins and antibiotic) they charged me for. At that point it should be up to me to decide what I want to do next and not be led down a path to a $1500+ charge for cold symptoms.

posted: 07/11/2023

Dr. Gil is the best!! He will assist you perfectly with your concerns and answer you questions professionally. Compared to the other Dr. Kevin which is the worst that I’ve ever met! Never want to listen to customer’s complaints or concerns. He will cut you off every time you tried to explain your issue. My dog was there and it was Dr Kevin who see’s him. And unfortunately he almost harm my dog by giving wrong dosage of medication and he is blaming it to other staff even if he should be the one making sure the order is correct. The worst!! Very rude!!!

posted: 07/13/2023

They were very good! My poor pity was dehydrated and had a UTI. They checked all possibilities with an xray just in case it was kidney stones..took us in the back to examine the xray and explain what we were looking at and set up hydrating options and meds. Great service and my blue nose is back healthy in a couple days.

posted: 09/05/2023