Animal Care Hospital of Walnut Creek

Unbelievably disappointed in this office. We had gone in before and had annual vaccines administered, everything was fine and the vet was lovely. We took our cat (almost a year and half years old) in this week due to a breathing concern and the vet (a different one than before) was really no help, he even stared at the cat and just said “hm that’s odd” and compared him to a car, saying “you wouldn’t expect a brand new car to have engine problems”. He did some blood work, but aside from that sent him home. Today we went to another office and they found a mass blocking his air, and we needed to have him put down. We are just so upset that this vet was so careless. Not to mention the absurd bill for this minimalistic work.

posted: 07/17/2023

Great people. Took my dogs Freya and Oshi here after moving recently and was worried about finding a vet as good as my previous one. Appointment was pretty easy to get, within a couple days of my call and I hardly waited while I was there. They let my dogs roam around the exam area and let me stay in with them and help keep them calm. Only took them away to get their shots which I'm fine with since for one I hate needles and two I don't want them to associate me with that. But I doubt that would have mattered because she came back with a wagging tail. They referred to them as my children and I thought that was cute as that's basically what they are to us haha. Another thing I really liked was that they called the next day to check up on them and ask how they were doing. I only listened to the voicemail but it I appreciated the sentiment none the less. Prices so far seem reasonable. Definitely not anything I'm opposed to spending for quality care which I'm confident after our first meeting my dogs will receive. Highly recommended.

posted: 05/05/2023

A wonderful vet that Walnut Creek is lucky to have!! We feel so so grateful to have come across this vet. I have no idea how Dr. Nakamura and staff manage such a busy location and still are able to accept emergency appointments - but I'm glad they do, because our cat Lily would not be here today if it weren't for ACH. Lily was having a flare up of IBD, or so we thought. She was not eating, throwing up, and looking uncomfortable and lethargic. We brought her to her usual 24/7 emergency vet but were facing a wait of 4-6 hours in the parking lot (no knock against that vet, who is also great). Frantically searching for other emergency vets, I called ACH and they said they could get me in within the hour. We came by at the appointment time and were immediately taken in with no wait. The doctor's first guess was pancreatitis and Lily needed fluids plus anti-nausea drugs. Things looked ok that night. Following that, we were hoping things would get better... Unfortunately after that incident, we've been back to ACH almost 10 times now within the month. She's undergone multiple hospitalization days on IV fluids, had an ultrasound, numerous blood and urine tests, and a feeding tube inserted. She's had new issues come up secondary to the pancreatitis. Every single time, Dr. Nakamura and ACH patiently listen to us list off her symptoms, take detailed notes, make the right calls, and clearly explain what we need to do to keep Lily going. I can't overstate how much I appreciate this. They even go the extra mile by following up over phone and email. Diagnostics are thorough and immediate, as there are many tests available on-site. Records are always available and passed on to other vets that we've needed to see. Everyone at ACH is kind to the animals, understanding of the owners, and willing to help. These people are literally angels sent here to save our loved ones. We love Lily with all our heart and we owe everything to this vet. Thank you for being lifesavers, ACH!

posted: 06/08/2022

ACH Walnut Creek has the BEST veteranian team I've ever had the pleasure of going to. Although this is not the closest vet in my vicinity, I bring all of my dogs here due to the high quality of care, both medically and customer-service wise. I have had one of my pups neutered here, tick removal, and other routine checkups and shots. Christine at the front desk makes every visit an absolute joy with her upbeat and positive attitude, and Dr. Nakamura and her team are incredibly knowledgable and professional. They also somehow always can make time for urgent appointments and have great hours for working professionals (evenings and weekends). Our dogs are our world, and we fully trust the team at ACH Walnut Creek to take the absolute best care of them. Thank you for all that you do, and for taking such good care of our fur babies! [Silly picture of my pup attached post-anesthesia after X-rays]

posted: 03/27/2022

We love Animal Care Hospital! They always take good care of our cat Buster (even if he isn't very grateful about it) and their pricing is very fair. Thank you ACH!

posted: 05/10/2023