Banfield Pet Hospital

I would not recommend taking your pets here, especially if blood needs to be drawn. Our first time brining our cat in it took 7 hours just to get her blood drawn and the results. She was supposed to get a dental cleaning at 7am and around 2pm we were called to say she could not be seen due to blood work results. We bring her back after addressing the health concerns to get her retested and after an hour and a half we are told they have to redraw her blood because something went wrong and they are understaffed. Our cat is extremely scared of everything so the fact that she is constantly either set to the side and forgot about or retested because they are understaffed is not okay. We were told by the staff that her blood tests should only take about 10-15 minutes so I’m not sure why it take hours each time she’s seen. We don’t bring her in to board her for the day we bring her in to get care. Each time we sit in the waiting area other pets will come and go meanwhile our pet is waiting for blood results for hours. I understand if there are issues or something going on behind the scenes, if there was more communication between the care team and the owners it would probably be much better. We are always treated with kindness here by the front desk, however we will not be back because we don’t think our baby is getting the care she deserves.

posted: 08/13/2023

They took great care of my baby! Not only did they get him in the same day, the didn't change an emergency fee, he had a huge foxtail in his paw and they treated him like he was they're own!! The entire staff was helpful, understanding and compassionate... I would definitely recommend them.... And the treatment plan saved me money. Thank you for helping my baby

posted: 06/11/2023

DO NOT TAKE YOUR DOG HERE!! The service is absolutely horrible. You pay for a plan and they never have appointments only “drop offs” where your dog sits in a kennel for 6+ hours in Pee, poop etc for them to get seen. 55$ a month to only have my dog see a HANDFUL of times bc I refuse to do drop offs and they don’t have availability for weeks for a normal appointment. Do not waste your money or compromise for you dogs care.

posted: 08/15/2023

Friendly and caring staff. After getting spayed, they called a few times to check on Bella. Her surgery went very well. We can barely see her incision. I highly recommend Banfield! Their Optimum Wellness Plan for puppies is great! It covered her surgery, all her vaccinations and so much more. Thanks for making my puppy so comfortable and happy to see her friends at Banfield. 🥰🐶

posted: 04/22/2023

My husband has an account with his dog and I am writing a review on our most recent experience attempting to get in here. Our dog has gone here for over 6 years for her wellness appointments with no issues, but when we called them on Saturday about a concern for a abscess lesion on her elbow which we suspected a foxtail, we were told there was either an appointment in 2 weeks or go to the Napa Solano Emergency Clinic. My husband was able to send the veterinarian a picture of the abscess to await consultation on it, but we still have not heard back from the veterinarian/ team in regards to it. This type of customer service is not acceptable. As a client for over 6 overs, I expected that we would be able to get our dog in sooner than 2 weeks or at least a phone call with a veterinarian for a concern like this. We ended up called another Banfield location on Sunday and we were able to get our dog in Monday, the next day. If you can, find another clinic were you can where you can become a regular client and get in quicker for situations like this. TL:DR Find another clinic for wellness appointments as they can’t fit foxtail concerns for sooner appointments and you would have to wait 2+ weeks to be seen “asap”.

posted: 06/30/2023