Banfield Pet Hospital

Difficult to communicate with vet directly. Wouldn't make space during business hours for a dying dog who was on their insurance. Dog died from UTI while following treatment plan with them. Couldn't even help us make her passing comfortable. Offered an appointment a few weeks out ..

posted: 09/09/2023

Extremely Dissatisfied I am writing to express my extreme disappointment and frustration with the level of care and service provided by your hospital over the past 2-3 months. My family and I have been visiting your facility with hopes of resolving our beloved pet's health issues, but instead, we have been met with exorbitant charges and a complete lack of improvement in our pet's condition. This unfortunate experience has taken a toll on our mental well-being, as we are all going through a state of depression due to your hospital's inadequate treatment. Our pet has been suffering from a persistent skin infection, and despite numerous visits and payments, there has been no discernible improvement in their health. It is disheartening to witness the continued deterioration of our pet's condition while being charged excessively for your services. We entrusted your hospital with the well-being of our cherished family member, but it seems that your staff fails to recognize the significance of treating pets as patients or family. I implore you to consider every pet that comes through your doors as a valued member of someone's family. It is only through this mindset that you can adequately understand the emotional and financial investment that pet owners make when seeking medical treatment. If you are unable or unwilling to provide the necessary care and attention, I kindly request that you inform dog owners beforehand, so they can seek alternative hospitals that genuinely prioritize the well-being of pets. I hope that you take this feedback seriously and reflect upon the impact your hospital's actions have on both pets and their owners. We trusted Banfield Hospital Tracy to provide competent and compassionate care, but unfortunately, you have failed to meet our expectations. It is my sincere hope that you will reevaluate your practices and make the necessary improvements to prevent other pet owners from enduring the same distressing experience.

posted: 09/06/2023

Absolute disgusting service. They fraudulently changed the billing to my ex-husband, but kept my name as responsible party on the account. They then sent me to collections after their mistake, and only apologized when called. I spoke with the manager Jules and she could care less about what happened. Front desk admitted they made the error, they will not honor The debt, only apologized for the money and credit hit. Do not use these people!!!

posted: 08/21/2023

I just wanted to say we had to take our sweet Holly Grace in today to help her crossover the rainbow 🌈 bridge! The sweet care and loving response from the vet technicians, and doctor was amazing!! They were so very kind and gentle with us and our Holly Grace! We have been going there for many years and we are so pleased with the care they’ve given not only our sweet Holly but all our pets over the years! Thank you so very much for your loving response and respect! ❤️

posted: 08/07/2021

My Bentley needed to be seen as soon as possible. After calling his vet and about 10 more places in town, my co-worker suggested Banfield. Honestly, I forgot PetSmart had a pet hospital inside the store. The front desk representative was super sweet, caring and told me to bring him in. Within an hour after drop off, I received a phone call from the hospital with a diagnosis. The price was reasonable and the customer service was superb. The vet came out of the office to greet me with a smile with information on his diagnosis and home care. Shortly after my conversation with the vet Bentley came out with the assistant and again was greeted with a smile, and she reiterated what the vet had just told me about his home care. I couldn't be happier with the service my Bentley received today. Nobody cared not even his own vet about getting him in on an emergency appointment and here's a hospital who is not his regular vet was kind enough to see him. I am hoping it is just a bad allergic reaction but if it is not I know I have a caring hospital to bring him back to. I wanted to thank everyone individually but I am so bad in remembering names but everyone I encounter today was WONDERFUL. Thank you Banfield staff for your love, warmth and superb care of my Bentley. You got a customer for life.

posted: 04/11/2022