Bay Cities Pet Hospital

We had to put our Teddie Bear to sleep a couple of days before Christmas. I was a mess. The Dr I could not tell if he said Dr. Mitchell or Dr. Mitsell. He was very kind and reassuring. The staff there was all nice too! I was feeling very bad and they helped me through the rough time. I know different people get along differently but they made it as great an experience as it could be- for euthanasia. I had chosen to cremate Teddie Bear and her ashes came back in an adorable little box with a little lock and a plaque with her name engraved on it. That was such a hard time for me and the staff was so loving. I won't forget it.

posted: 05/20/2023

I hate giving bad reviews but I feel it's my duty to help other potential parents of loved cats or dogs. Night and day difference between when Dr Sullivan and the whole staff ran it compared to the new owners and there staff. I have 3 dogs and have been loyal and coming here for 12 years but not anymore. There is many negative reasons why but here's just one, I gave them my number to call me concerning a bold face lie and they won't call me back which proves they don't care about the very reason why there in business. We are the parents of our loved dogs and cats so take charge and find a more professional and loving pet hospital.

posted: 06/21/2023

I’ve been coming here since I got my dog onyx 11 years ago. They have help me through some tough times. When I couldn’t afford the bill. They trusted me enough to pay monthly till the bill was payed off. Recently I haven’t been so happy with them just because I haven’t been able to walk in with my pet and everything been handle through the phone. I understand because of COVID but I hope they change that soon. I like to be one on one with the vet and see what’s happening to my pet,

posted: 06/30/2023

I've been going to this hospital for many years but no more at least till the issues is fixed. So here is one of my most recent experiences here My pet was having skin issues i called and asked to speak to a doctor but the doctor was busy at the time an could not come to the phone so the receptionist asked if i would like a call back i said yes she got my information down just so i wouldnt get a call back. So a couple of days ago, my pet was due for its check up so I took it to the hospital and decided to take it upon myself to ask. The reception as to why I never received a call. And come to find out that there are 2 receptionists who take it upon themselves to decide whether your pet's issues require a call back and if not they just cross you off the list. My question is, who are they and How are they qualified to make these types of decisions? Are they doctors cause last time i checked they are receptionist. Like how is that okay ? I honestly believe whomever is in charge needs to get to the bottom of this cause it is not okay for 2 individuals to make such decisions without the medical training of a veterinarian. So till this issue is resolved i will not be going here and you shouldnt either.

posted: 08/15/2023

I love Bay Cities Pet Hospital and have been with them for over 12 years. I board my dogs with them and have great peace of mind knowing my little ones are in excellent hands while I’m away. Great staff and doctors!♥️

posted: 07/02/2023