Veterinary Specialty and Emergency Center of Thousand Oaks

Our kitty was having some trouble last night, and out of worry we brought him to the clinic around 9PM/9:30PM. While it was busy and understaffed, Brittany came out and did a quick triage with him and was realistic with our time and expectations. She had the doctor look him over quickly and determine he was safe to go home without any exertion on our part, knowing that due to the low staffing we would have around a 4hr wait (which is understandable, and we would have done had the situation been severe) and assured our concerns with a friendly and professional demeanor. Very appreciated, and will be keeping them in mind in the future with any emergencies!

posted: 09/13/2023

It takes an incredibly special type of person to treat a stranger with so much empathy during the hardest time of their lives. Everyone from the receptionist who took my call, to the front desk when I arrived, to the vet techs to the veterinarian were so incredibly gentle and caring toward my husband and I and our chihuahua, Weezy. I know he was not the kindest back. He always was a little grumpy in his old age. It’s going to take me so much time to heal from the loss of my baby, Weezy. But I want to thank you for allowing us as much time as we needed with him and for euthanizing him gently and humanely and including me and reassuring me every step of the way. Everyone had just the right words to say. I’m absolutely heart broken but I will never forget how I was treated by your staff on 5/19. Compassion is everything

posted: 05/22/2023

Early morning, I needed emergency care for a possible seizure of my mom's dog and we were seen very quickly. The ER techs met us right away and took the dog into their treatment area for a quick diagnosis of his situation. After about 30 minutes the ER veterinarian came out to talk to us and give us a diagnosis of opinion. Since the dog has had an enucleation of both eyes, they could not determine if he has had a seizure or not. Chances were, he's old and has developed Vestibular disease. He is home now and has recovered from an upsetting episode on a weekend morning. This ER vet hospital did everything within their ability to make sure our needs were met. Yes, the bill was high, but when our furry friends need us at their worst, we answer the call. If you are expecting ANY vet to have compassion for your pet you will get it, When you expect them to do it for below their operating costs, ask how much it is to put your animal to sleep, because you are not worthy of being a pet owner. Pets can be expensive, many do not have pet health insurance, be prepared to pay an emergency price for the emergency you are having. The outcome will be in your favor, but expect the worse and PRAY. God is with you, us, and your pet. Be grateful for a great ER vet hospital like this to be available when you need them. Thank you for the great service and not overcharging for unnecessary bill items.

posted: 08/06/2023

Went to this emergency vet because my cat injured his back legs. Have called 10 times over the past 7 days to get information on our radiology and urine analysis and still haven’t received a call or email back when they told us we would get results same day. Brought our cat to access in woodland hills and have received so much help from them. Access gave us free X-rays to replace the ones that this office did because they were so awful.. Also we left this place and our cat now has a feline flu that he could have only received from lack of sanitation and separation of illnesses here. And once home noticed his front paw swollen and bruised which was not like that before our visit. Absolute negligence. Please do not bring your pet here. Go to Access in Woodland Hills and they can provide the level of care your baby deserves.

posted: 09/12/2023

We have needed the help of the specialists at VSEC many times over the years. Front office staff is consistently helpful. Dr. Russell, the cardiologist, sees our cat once a year, to follow a chronic, slowly progressing condition. He clearly explains the test results, and answers our questions. We love the vet techs! Justin, who works with Dr. Russell, is one of the kindest people. His heart is clearly for his 4 legged patients, and therefore brings comfort to us.

posted: 08/03/2023