Vetco Total Care

I was missed quoted on the phone a couple hours prior to my appointment. And the person that Miss quoted me was very argumentative when I went in. If she had just said, maybe she made a mistake I would have been fine it was only maybe five dollars difference, what I was upset about is she was not professional or doing good customer service and her communication. It was rude. She even left off arguing leaving the desk. She was trying so hard to prove that she would not have missed quoted me. Everybody makes mistakes. I have asked him to review that phone call. That was offered to me. So I would like someone to review that phone call , just because she needs to know how to talk to a customer and she needs to know that it is OK to be reasonable and not have to prove she's right at no end. Even if she's wrong. As far as the rest of the service, the doctor was awesome. It was of the original doctor she was stepping in for the doctor, but she was great. The other person at the desk she was awesome too. Everything else went really well and Zahrie had a good experience.

posted: 05/01/2023

The staff here are great. They made everything so easy. I had a couple of questions about our account and they took care of us. And the Vet was super sweet.

posted: 06/21/2023

My dog had a fox tail deep inside his ear. I was so pleased that I was able to get a same-day appointment. Service was fairly quick, and I was pleased.

posted: 06/14/2023

The staff was very polite and professional. I was able to get an appointment in 24 hrs.

posted: 04/14/2023

We were very pleased we could get next day appt. Our dog born with ectopic ureters. Surgically correctable but failed d/t rare complication nearly died last fall to a kidney infection so when we suspect a UTI there’s no time to waste! This was our first visit because her only vet since birth retired. Because we have her groomed at Petco and purchase your warm hearted diet for her we thought it e would be easy to have all her cares in one place. The cost of this visit was competitive with surrounding hospitals and we were advised of all costs before they proceeded. We did join vital care because she does frequent the hospital and that should help with the overall cost of all her cares. Employees are always welcoming and nice to Birdie our 8 year old wheaten terrier . Her tails a wagging when Debbie takes her in the back for grooming and that speaks volumes . Because she’s incontinent she needs grooming often and Debbie always does a good job and takes her last minute when Birdie stepped in something very gooey and was attracting everything she came across to the r paw. Because she began to clean the foot before we noticed that gooey stuff was in her face beard and chest. I tell Birdie if a lady is going to wear a beard it must be kept clean and tidy. 😂 I would recommend Pertco Temecula on Winchester to family and friends . We also belong to a dog club on Instagram that hosts a world wide gift exchange at Xmas we are encouraged to record the shopping of gifts and Petco employees are always ready to record our visit and even allow her to stand up at the counter pretending to pay with my atm card . It’s really a lot of fun and they have a warm and friendly holiday spirit

posted: 06/18/2023