Cherry Chase Pet Hospital

My 2-year old Westie Ava just had her Grade IV luxating patella fixed here and they did a great job :) The staff was so kind and communicative, kept me updated throughout the prep, procedure and recovery, and even put together a little customized care package for her after the surgery. Her incision is very clean and professional. The procedure was also incredibly reasonably priced compared to other options in the area. Anyways, thanks Cherry Chase! Ava is looking forward to running, jumping and playing again soon.

posted: 07/11/2023

I have a senior dog who comes here for veterinary care. The team has shown nothing but love and compassion towards him. He is a senior dog who had a rough start early in his life and has a lot of trauma behind him. The staff here have been nothing but patient and kind with my grumpy old pup. He had a bad experience at his previous vet a few years ago and it made me worried I could never bring him back to a vet clinic again. He genuinely gets excited to come here knowing he will get all the love and treats. Thank you CCPH for making my dog's visits less scary and showing him that not all vets are bad.

posted: 08/08/2023

The worst vet clinic experience ever, unprofessional and disrespectful staff !!! As a new client with an Australian Shepherd and a Shiba Inu, I had scheduled appointments for an annual check-up and vaccine rechecks. To my disappointment, the process took a staggering three hours (10:00 am - 1:00 pm) without the completion of my Shiba Inu's heartworm test. My communication with the doctor was brief, spanning no more than 35 minutes, the most of time I was left for waiting. Here are the specifics of my disappointing encounter: Firstly, my Australian Shepherd is an exuberant and easily excited dog which could be easily overwhelmed small dog and jump up on people. Aware of her nature, I attempted to keep her calm by giving her sit commands while other clients with dog were in the lobby. The staff at the front desk misconstrued my efforts to maintain control over my excited Australian Shepherd as unnecessary strictness, claiming that "this is not the place to train your dog." This was both unwarranted and upsetting. Secondly, while communicating with the doctor, I’m very appreciative of her professional patience towards the dogs. However, when I expressed my worries about the potential side-effects of long-term medication for my Shiba Inu's suspected Canine Atopic Dermatitis, the doctor grew impatient and tended to end the consultation. Thirdly, the attempt to draw blood for a heartworm test on my Shiba Inu was unsuccessful despite multiple tries which has caused my shiba to be traumatized. The staff's improficiency was concerning and they simply suggested I buy anti-anxiety medications and schedule for another appointment, which was not only distressing for my pet but also inconvenient for me to take additional time off work. Lastly, the level of communication was deeply dissatisfying. Not only were the medication effects inadequately explained, but I also overheard staff members discussing me in a derogatory manner while I was in the waiting room. It was disrespectful and wholly unprofessional. Having been a pet owner for six years with experience at various vet clinics, I found my experience at this vet clinic to be the most distressing one. I sincerely hope my feedback is taken into consideration for future improvement in the service provided.

posted: 08/03/2023

Over charge issue and lack of clear communication! First, all I've done is attempt to confine the activity area of my dog preventing my dog from jumping on others and causing them unnecessary problems. I don't consider this as a physical punishment. When you leave a vet clinic, it's not guaranteed everyone will appreciate dogs jumping on them, or likes dogs sniffing around, and when she causes trouble or issue to others it is my responsibility to address them, not yours! So please don’t be so hypocritical and judgemental. Second, the communication between the doctor, the nurse, and myself was very vague. They failed to provide clear explanations regarding the treatments planned for my pets. The clinic also seems to have an issue with overcharging. Despite our conversation in which I informed the veterinarian that my Shiba did not require the Cytopoint injection for the suspected Canine Atopic Dermatitis at this time, I will first try the prescribed shampoo to see if her itchy symptoms are alleviated. They continued the treatment without notification. Suppose my dog is so difficult to handle. Why not conduct medical treatment only after it has been determined that she has Canine Atopic Dermatitis and prioritize the necessary heartworm test in the first place? On top of that, I have clearly informed the doctor and nurse that we had run out of heartworm medication which urgently need to be refilled this month and I will be out of town in the following weeks. Furthermore, they informed me that my dog needed anti-anxiety medication for the next appointment, yet prescribed two medications that serve the same purpose. No one took the time to explain why both medications needed, which apparently have the same function, are necessary to be given simultaneously. I posed the question, no concrete answers were offered. Only says they are anti-anxiety medications.

posted: 08/03/2023

Miss Porridge and I always have the best experience at Cherry Chase Pet Hospital! We love that we are always greeted and treated like family, and that we are given individualized attention every time. Their puppy package is so thought out and affordable! Dr.Kate and her team always give us their undivided attention and we feel so lucky to be able to come here.

posted: 07/03/2020