Banfield Pet Hospital

Banfield pet Hospital of Seal Beach is like my extended family! They are always very busy and seeing a lot of animals especially since the pandemic but even though that is the case every time that I bring my little Shiloh in they are loving, caring, and give him the best care which I appreciate so much! Thank you Banfield of Seal Beach for all of your hard work and for always consistently trying to make a difference! 🎉😊

posted: 08/15/2023

THE ABSOLUTE WORST!!!!! They terrorized my little 8 lb. Chihuahua and claimed she bit one of the techs. My dog has never bitten anyone before, and was very nervous because they do not allow the owner to be there with the pet during the shots or other treatments. Then they claimed they had called animal control because my dog was not current on shots, then refused to give my dog the shots she was there to receive. They refused to let me know what happened that caused my dog to bite. They refused to give me my dogs medical history so I could move to a different vet. They refused to offer any explanation or advice on what happens after someone calls animal control on your dog. If anyone has had this happen to them before and know what the steps are, please contact me. The way they said "Animal control will have to decide what happens next" seemed very ominous, but they wouldn't explain any further. UPDATE: After about of month, I have only received one email from Banfield Corporate (who the people at Petco informed me I would be dealing with)... They told me people in the little stand at Petco had tried to reach me... I had no missed calls, no emails... These people are dishonest and untrustworthy. They still have not explained what happened with my dog, and don't seem to be willing to put any time or effort into doing so.

posted: 08/31/2023

Please see video to understand the degree of service received by this facility. After speaking to Haley at this location I felt our initial screen for the right Banfield was found but I was SO WRONG!!!! Our 1st appointment for my 2 pups was today and upon calling the office to notify them we were running a few minutes late our appointment was denied saying 10 minutes was too far past the appointment to allow our pups to receive their shots. (THIS WAS A 2 HOUR DROP OFF, THEY WERE KEEPING THE DOGS FOR...) Upon reinforcing to Brian this call was to inform them we could be late as traffic was heavy and we should not be more then 5 minutes he agreed to allow them to attend and hung up with no further comments or goodbye. Since Brian hung up on me I dexided I needed to verify the appointment was not cancelled. Upon calling back Felisha answered and confirmed they could still attend their appointment. Upon arriving the encounter is as follows in the video.... Both dogs sat as we waited for at least 1 of the 2 office personnel to check us in. (Both proceeded with the check-in of a cat, which took 10 minutes). This officially would have put us 10 minutes late for the appointment. Rather than acknowledge us these 2 ladies went to the back and Brian came out refusing our pups. After reading recent reviews of this facility I am not one bit surprised of the poor service. I believe this facility would have killed my dogs had they have cared for them. I do NOT TRUST this office or its staff and HIGHLY URGE others to not take their pets here!!!! ***if zero stars were an option they would deserve it****

posted: 09/16/2020

They're very informative and answered all my questions. Highly recommend their pet wellness plan if you take your pets regularly. Saves a lot of money which I like to hear! Be prepared to leave your pet for most of the day since it's "drop off only" atm. Also thanks to Haylee who was in the front!

posted: 02/06/2021

People who complain about not being able to see a Vet when they walk up must not be familiar with medicine. I work at Banfield. Banfield is not an urgent care/ER and the staff is scheduled according to the scheduled appointments. Our priority are the pets that are under our care and we are happy to schedule an appointment on another day for any pet that needs one. Banfield has over 900 locations and many of them will see pets without having you dropping them off. I work at Orange Banfield and we are one of them. Give us a call - we are happy to help.

posted: 11/25/2022