Sausalito Animal Hospital

I wish I would have listened to the reviews before going here. I went in for a new client visit and Dr. Ray was not friendly to me or my dog and actually seemed irritable when I would ask him to explain things that he pointed out as "an issue" of my pet. I asked him to repeat something he had said because his vet asst. was talking over him and I can still remember the face he gave me. It just seems like he is doing the job because he HAS to, and not because he enjoys it. I initially went in for a dental cleaning quote but after observing his unsteady hands and possibly vision and hearing issues, I'd feel uncomfortable with my dog under anesthesia with him. Also - they charged me $650 for my first visit which I think is shocking. It's my fault for not asking for a break down of charges at the start, but you'd think they'd give a new client a play-by-play of what to expect.

posted: 08/18/2023

Had stopped by to pick up medications for my parent’s dogs, and the first thing I noticed was that instead of a lock on the front gate there was a wooden stake. It was my first time visiting, so I thought this was simply a way of keeping the gate closed but not locked. I walked in and saw that the clinic downstairs was closed even though they were supposed to be open. So I walked upstairs, thinking maybe there was a business office with someone I could speak to. I quickly realized the upstairs area was actually resident living. As I was making my way back down the stairs to leave, two of the residents - who had seen me walking by - came out to confront me. They questioned what I was doing there in an unusually aggressive manner, and I calmly tried to explain to them that I was there to pickup meds for my parent’s dogs. They treated me like I was some suspicious person, and threatened to call the cops on me. Thoroughly weirded out, and feeling unsafe, I told them I was just leaving and they needn’t bother. A day later my dad received an angry call from the animal hospital’s vet accusing me of “trespassing” onto private property (though there was no such noticeable sign posted). I do not understand why this spiraled so out of control, but it seems highly unprofessional and outlandish for a vet to harass their client simply because some upstairs residents flipped out over a young girl’s simple confusion. Even though my parents have been loyal customers for years, we will not be coming back to this establishment. We much prefer the care and professionalism we receive at the Mill Valley vet.

posted: 05/12/2023

Dr Ray and his amazing team were extremely kind and professional and helpful. My dog Ollie really felt safe and feels much better now. They took us immediately ! No waiting No fuss. Very very very thoughtful The best ever!!! So glad they are here in Sausalito

posted: 12/21/2022

We got our dog neutered here and the vet techs took wonderful care of him. From the moment we walked in, we felt confident he was in great hands. Their service was amazing and very reasonably priced. Our pup healed up very quickly with no problems at all. He didn't even try to bite his wound, I'm not sure if its becuase hes the best dog ever or if the vet did a good job. Either way, would highly recommend.

posted: 03/08/2019

These folks obviously love dogs, and probably all animals they treat. That’s why you can trust what they do for your pet.

posted: 12/12/2022