Banfield Pet Hospital

Always clean, staff efficient, friendly and caring, excellent veterinary care. Annual cost includes so many things, and the total is less than a full service teeth cleaning every year. Recommend this practice.

posted: 10/20/2023

Staff is very friendly and knowledgeable. They are very sweet. With our pups. Only thing I wish is that they update their primary office and phone line to their new location since they closed the first location.

posted: 07/27/2023

Called, sat on hold 15 minutes. Got there by car, before they picked up phone. Then inside, no one up front to help me. Stood there until someone came out to get an animal. Then had to wait until all animals were dealt with..Only wanted a prescription card for my cat. Took 2 minutes. Waited 10 + 15 minutes on hold. Good business practice. Nope. Then found out they don't carry prescription food I need and now Petsmart, who used to carry it will no longer after May. Even tho you can still go to Banfield and get prescription card. Why not?? Disgusted by whole situation.

posted: 04/18/2023

I am sad to say, do not put your pets health in Banfield care. I needed medication refilled for my dog, I called in for a refill and they said they would call when ready in 2 days. No call. After 5 days I called to inquire and was told the meds weren't available because they didn't ship in the delivery and to call Santa Rosa. Called SR and they were closed during regular business hours. Called back to R P to get the prescription so I could get the meds filled at another place to find out they were also closed during regular business hours with in 30 minutes of my original call. After calling Pets Mart to ask what is going on I'm told they are only open 2 days a week due to illness. Strange that both locations are closed during regular business hours with no explanation. Now I have to go to another vet, pay for a new client/pet appointment in order to get the meds that I had just had an appointment 30 days prior for my dog. I'm having to take time off of work, pay for another vet visit, my dog is paying for it because she will have been without her meds for 5 days by the time I was luckily able to get in as an emergency with a different vet. Her health is not a priority to Banfield in my opinion. I am now switching vets. Banfield is not there to care for your pet. Don't put your animal or yourself through the hassle. All totaled I will be out over $600 dollars for a prescription that should have been $30.

posted: 04/05/2023

Amazing service, after finding this office randomly recently we will now always be taking our dog here. All of the vets we've worked with have been great, the front desk staff is extremely helpful, they got us in last minute on more than one occasion when we were in a panic about getting a vaccine in time, and have always been extremely transparent about fees, etc., and worked with us to give us the best option possible. Grateful to have found them

posted: 06/24/2022