VCA Animal Hospital of Santa Cruz

Find another vet with better trained staff and more time to pay attention. VCA Santa Cruz vet techs traumatized my 11-week-old puppy. They show no awareness of dog’s behavior needs — like to give them a few seconds to smell a instrument or hand before shoving a thermometer in their ear, or not to over-stimulate them before an invasive procedure). It seems like they prioritize squeezing the most appointments into a single day, rather than quality care/time. There was vomit in my dog’s carrier when I picked her up that went unnoticed by the staff. We found a new vet and I suggested others look elsewhere.

posted: 07/18/2023

VCA has been my go to Vet ever since the first week that I adopted my pup a little over a year ago. She had a bad reaction to a vaccine she had gotten from the shelter. As a new dog mom, I was extremely concerned and due to the positioning, thought there was something wrong with her microchip, which had also just been put in. VCA got me in right away, even though I had called other, more urgent animal care centers who said they would not be able to see me. The people at VCA are so warm, sweet, friendly, put the animals at ease, and make sure your pet (and you!) feel fully taken care of at the end of your appointment. I had an appointment this morning for some routine vaccines and they took such great care of my dog, Stella. She can get a little bit nervous, but they made her feel right at home, let me be with her while she got her shot, and gave her so much love afterwards that she left there in great spirits! Big shout out to Melissa and Michelle at the front for being so welcoming and kind, and Ellen for administering the vaccine so well that my pup didn’t even seem to notice! Could not recommend this place more highly.

posted: 05/08/2023

The VCA team really care about your pet family. They genuinely care about my senior pup and understand how important he is to me.

posted: 07/20/2023

Took caboodles my cat there she fractured her paw. They got her a cast and gave me an affordable plan to pay for everything. Good service all around but slow on getting results for her x-rays because they use a third-party. Still would recommend.

posted: 05/12/2022

The manager Michelle is amazing and a life saver! My dog sitter for my husky puppy fell through the day before my trip and she was able to get him into boarding last minute. I could not be more thankful, not only did I still get to leave town but I felt good knowing he was safe. They even had the vet techs texting me updates and pictures. Let me just say her and her team are the reason I will not be switching vets for my three fur baby’s! Highly recommend!

posted: 10/25/2021