Banfield Pet Hospital

Jess is so helpful and friendly! She makes it easy to drop off my Oliver, as I know he’s in good hands. Everyone at this office is welcoming. Dr. Sugar is amazing! She is thorough and detailed, as well as knowledgeable and experienced. She listened to and addressed all my concerns, and gave me tips on how to handle behavior issues. Totally recommend!

posted: 07/31/2022

Staff cancelled my appointment because one of them tried putting their leash to take one of my dogs to the back. I told staff that I was going to muzzle my dog but staff said " he looks friendly I don't think he needs a muzzle". My dog launched at staff when they tried putting their leash. So they cancelled his appointment. I had a second dog that had appointment as well but they cancelled the 2nd dogs appointment too.. why I don't know 2nd dog had nothing to do with 1st dog actions.

posted: 08/04/2023

Called specifically for an “in-room” visit for my anxious dog (since every other visit, they just take her back and I can’t see what they are doing) and was scheduled for an “in-room” visit. Showed up and was told that the doctor doesn’t do “in-room” visits and they would take my dog back and then call me. I told them that I had specifically scheduled an “in-room” visit because my dog is anxious, and that I spoke AT LENGTH with the scheduler about it, and was told that there must have been a misunderstanding. A colossal waste of time, gas, and a dose of my dog’s anxiety medication just for this office to screw up yet again. The worst is the stress my dog went through - just to not be seen. I have hated this corporate hell hole ever since the beginning, but now we will never go back. There was a “misunderstanding” every single time and the staff couldn’t care less.

posted: 07/27/2023

The vets at this location are great, but they seem heavily understaffed. They close early random days and leave you on hold for long periods of time. I would give them 5 stars but recently service has dropped. I have been using them for 2-3 years now i hope they get the recent staffing issue under control. When they have staff they are great but bandfield is burning this location.

posted: 04/28/2023

Dr. Drexler is Amazing!!! Our boy, Olaf, gets very nervous about going to the vet. Dr. Drexler and her team came in and got everything done even with him acting a little aggressive. I am so appreciative of her and the staff at this location! We drove all the way from Monterey because we didn’t like the doctor in our area. 10/10 I highly recommend this one! Thank you Dr. Drexler and team!

posted: 05/22/2023