Valencia Veterinary Center

My baby got sick. Our current Vet didn't have an opening. I was panicking because she is in her later years. I wanted someone to just fix her. I remembered that Valencia Veterinary has emergency hours. I called but there was no answer so I submitted an online request. They called me within a couple hours. They were super sweet and made an appointment for the next day. They even pulled up her previous chart from an emergency visit back in 2012. I arrived 30 minutes early so I could show them the updated vaccines. I was expecting to wait since I was super early. They immediately put us in a room!!! They were very helpful and caring. Within 11 minutes the nurse was in to take Tinkerbell back for the exam. I ended up having to leave her for fluids and treatment. The doctor didn't push any treatment or test. I chose which ones I wanted with absolutely no pressure. They said about 2 hours. The whole thing ended up taking about 2 hours 40 minutes. Which is super impressive. The price is on point. They are an amazing facility. Not the cheapest but absolutely fair and worth it. They even cleaned the rooms between clients. I can't say enough about the wonderful staff and exquisite facility. They absolutely care about the animals and people. Tinkerbell was drowsy from the treatment but recovered by that evening. She is back to normal now.

posted: 07/11/2023

Upon the advice of my 25/7 vet helpline, I brought our 2 year old kitty to this facility. I had called on my way and they took me in (and warned me about the wait). The lady at the front desk was very friendly. The tech was very communicative. The vet was very caring and professional. After having to leave my kitty there all day, I received several phone calls with updates about diagnostics, cost, and status throughout the day. Thankfully, our kitty is feeling much better now. I’m grateful for this team who took great care of her!

posted: 09/06/2023

I called Valencia vet about my two fur babies yesterday and they got us in today. The service was impeccable, staff was kind and took great care of my two fur babies. There was an emergency that came in, they apologized for the wait and that we could come back later for the nail trim. All the other services were completed. We ran errands and called the vet office. Said it was slow and could come in. We went in, dropped off a sample that the vet needed, got nail trim done. I asked if I could get our pup microchip and they were able to do it. I can't say enough about Valencia vet, I would give more stars if I could. They are amazing and very caring staff. Ericka helped us with everything today. Thank you Erika for your kindness, due diligence and amazing customer service. Valencia Veterinary Center Rocks. Thank you to the entire staff for taking great care of my fur babies.

posted: 03/26/2023

I’ve been going here for a while and stopped after July. It’s been some of the worst service I’ve ever experienced in vet care. There’s just no communication between anyone. No one in the entire building talks to each other. I’ve never gotten a single call back about any test results or when I can pick up my dog. It’s always a fight to get any information, and then I have to wonder if the information is reliable. The front desk staff were often rude about trying to get me in contact with their boss. It was insane because I have spent thousands of dollars, and I’m not asking to be treated like royalty. I just want to know if my dog is hurt, but he would probably just die and they wouldn’t even let me know. Absolutely ridiculous.

posted: 09/16/2023

I had to take my dog here because her usual vet wasn't available. Valencia Vet got me in right away which was wonderful. The front office staff were warm and empathetic. The Dr was very helpful and knowledgeable and spent a lot of time with me explaining what was going on as well as suggesting options for my dog to get well. I felt cared for and would return to Valencia Vet!

posted: 08/22/2023