Banfield Pet Hospital

We just moved to SCV two weeks ago and were in desperate need of a vet as our long time office changed hands and well….. as of yesterday Banfield is our new spot! My sister swears by them in San Diego so I called yesterday and SURPRISE!!! Thomas answered the phone. I don’t understand the negative post because not only did he explain the plans to me very detailed and professionally, he was able to ask the dr to give us the pills my baby needed until Fridays appointment, something our old vet would do, no issues!! I walked in to grab the plans and see if my request was going to be approved and each person, Thomas included, were extremely welcoming and happy. I walked out and told my other half…. THIS IS OUR NEW PLACE!

posted: 08/09/2023

This corporate company has not resolved any of my issues nor has the company returned my email about my issue correctly besides "because you want to send your plan you have to pay for the services you used $1000+" after the location her didn't comply with my plan and even then it was breached. Because it was breached because they clinic manager said sorry and gave her staff a slap on the wrist I have to pay for the whole year because they don't know how to settle or understand or even have a live agent call to get this issue resolved with my plan. Because I'm sure everyone 1 star review has the same thing. Emails banifield care. Just for them to not answer and even then to bill me for what they breached on my plan. This place is a waste of money and a waste of time for animals to even be seen. The clinical manager wanted me to make sure we know it's for our animal but it's also the service you give and the response from the staff to help make things easier and to get it done. The only reason I'm here again is because no matter what you guys rate them or try to say about they're prices they don't care because it's the "plan we get"

posted: 06/15/2023

I Give this 3 stars only because the vet herself was very detailed in my cats exam and I had no issues. The only issue I had was the receptionist Thomas. I wanted my cat to come in due to him vomiting. I was told that in order for my cat to be seen I have to pay $200+ before we bring him in order to be seen (vets words so he said). He got irritated which i’m confused why when he’s a receptionist while i’m asking him questions about my cats plan. He passed the phone and the other women informed me that “they’re not refusing service she’s just advising it for the service but you can refuse”. We weren’t given the option to refuse the tests that are $200+ til this women’s told us that it’s ok to say we don’t need it when i told him 3 times on the phone before he passed it I don’t want it. Even being there in person we saw him being rude to other people on the phone and in person. There is no miscommunication for anyone besides him. If that’s the case of his bad energy and being irritated then maybe he shouldn’t be a veterinarian receptionist because it seems like a hard chore for him to do there.

posted: 04/27/2023

I just called theres a $30 exam fee then $500 for a kitten to get spayee. I literally laughed and hung up.

posted: 07/17/2023

First drop off, I'll have to see how the dental surgery and cleaning turn out.

posted: 03/31/2023