Vetco Total Care

We are very easy going and shrug a lot off, but this time they crossed the line. We were 4 mins late for our vet appointment and were immediately belittled and treated disrespectfully by the receptionist as we walked in without us even able to speak. If this was a problem being 4 mins late we would have gladly rescheduled no problem, but the problem wasn't even about us, it's obviously a her problem as she is not a happy person. Happy people don't treat others this way. Making matters worse, she passed on her attitude to the disgusting soul of a so called "veterinarian." The vet had absolutely no compassion for animals or people and was extremely hostile to us AND our dog. If they were treating us this horribly, what made us comfortable in trusting their care of our dog? I believe based on their attitudes and actions they are abusive to our beloved pets. We got up and walked out after getting verbally belittled again, I see reviews describing a similar experience. I've always had great experiences here, what happened to this place? Don't trust their care for your pet!

posted: 06/30/2023

My dog co-parent was an employee of PetCo, so we started vet care here mostly because of the employee discount. But when they hired Dr. Massey and he became our vet, we became very loyal customers, and we'd happily drive an hour each way to get to this particular Vetco to see him. Dr. Massey immediately diagnosed a condition with our dog that had perplexed other vets and led to so many tests and misdiagnoses. He provided thoughtful, experienced, thorough care over the last few years of our dog's life. Dr. Massey was always knowledgable, understanding, and sensitive to our needs as parents of an old, arthritic dog; he made sure Sammy was comfortable and well-cared for, without over-prescribing unnecessary interventions. The Vetco clinic is clean and streamlined, and most of the staff are incredibly kind and thoughtful. They got to know Sammy and were always so happy to see him. Their lovely energy helped keep the vet less scary for him. We had one run-in with a rude office manager who refused to honor my partner's employee discount, but that was a long time ago, hopefully that person has moved on, and the poor treatment she gave us wasn't the norm there. Overall I highly recommend Vetco as an organization and I especially recommend Dr. Massey as a vet.

posted: 05/04/2023

We had the best experience! The entire staff was so caring and kind. They offered solutions, explained everything to us and made us feel like our cat was receiving the best care. Everyone there was so friendly and the facilities were so clean. We didn’t have to wait at all - were taken right into a room and seen almost immediately. If you have a cat this is a very good place to bring them - they are cat people which we really appreciated!

posted: 02/03/2023

Pup had injury to leg and was limping. Called and got an appointment within the hour. Arrived at clinic and was promptly seen by staff and vet. Everyone was helpful and caring. Facilities were clean. Vet was very thorough and personable.

posted: 04/27/2023

Dr. Welch was a great vet who was very nice, attentive, and addressed all of my concerns regarding my fur baby. All the staff were great and very friendly too. We will be back!!

posted: 05/29/2023