Acacia Pet Hospital of San Jose

I have been a loyal client of Acacia Pet Clinic for nearly 15 years. However, after the change in ownership and significant staff turnover, the quality of service has noticeably declined. Over the past two years, I've encountered numerous issues including unfulfilled promises to email prescriptions, scheduling errors, and incorrect appointment confirmations. Additionally, they no longer stock the prescribed food for my cat, and multiple attempts to connect with Chewy for orders have failed. When I requested immunization records, they were sent without the necessary dates, rendering them useless. While the veterinarians have always provided excellent care, I miss the exceptional service that Billy and Dr. Curly once offered. Today, I had an especially frustrating experience with a staff member named Vic, whose argumentative attitude made an already disappointing situation worse. Sadly, after years of loyalty, I will be taking my pets to a new clinic.

posted: 09/23/2024

I've been to Acacia vets 4 times, always assumed my disappointment might be "me" and dont really enjoy being negative. With years passing and staff/ownership changes, I hope for a better experience. Each time, this place seems to work at being dangerously deceptive. Medical care for my service animal, is medical care for me, so it shouldn't be a hustle or shakedown. However, each time Acacia is caught being less than forthright. They even send in a "closer" who reports to a "manager" to see how much they can "wring" out of you. Very frustrating. If you want to feel like you're buying a used car when seeking medical attention for your pet, this is the place for you.

posted: 08/13/2024

I had the pleasure of visiting Acacia with my dog Louie and I must say that the experience was nothing short of exceptional. From the moment we walked in, we were greeted warmly by the staff, who showed genuine care and compassion for our furry friends. The veterinarian we saw was not only highly knowledgeable and skilled but also displayed a deep love for animals. They took the time to thoroughly examine my pet, explain the diagnosis in detail, and discuss the treatment options available. I felt reassured and confident in their expertise every step of the way. The clinic itself was clean, well-maintained, and equipped with state-of-the-art facilities, which further added to the overall positive experience. The staff went above and beyond to make sure both my pet and I were comfortable and well taken care of throughout our visit. I left Acacia pet clinic feeling grateful for the exceptional care and attention my pet received. I highly recommend this clinic to anyone looking for a veterinarian who truly cares about the well-being of animals. Thank you to the entire team for your dedication and commitment to providing top-notch care to my loved one. Also this under new management now ! From What iv read from the comments!

posted: 03/18/2024

This doctor would not sell me prescription dog food for my pet. I was told the doctor wanted to have a relationship with my animal and be seen before selling the product to me. My dog already has a prescription from another vet in San Jose that they would not call to confirm. I was told that they are not a pharmacy. I guess this is the reason why you have an old broke down looking practice since you don’t have a business degree . Can’t recognize money once it walks through the door. Also, forgot about your doctors oath .

posted: 04/11/2024

They treat your puppy like royalty! Great caring staff! Our puppy’s new vet home!

posted: 05/05/2022