VCA All Pets Hospital

It seems like there is only one vet here and she is clearly over worked and I feel great sympathy for her so its the corporate leadership that I am going to complain about. I have been here for over 1.5 hrs for my appointment and the cost is astronomical. I have to skip some of my dogs treatment because the estimate is insanely high. Thousands of dollars! I miss the old All Pets Hospital that I have been going to for probably 10 years.

posted: 07/24/2023

Yikes. Service has gone downhill majorly and cost has gone up. The renowned staff that made this place incredible all left, and patients weren't notified. The exam rooms were water damaged, filthy and stripped for parts on my visit. When presented with the estimated cost, a bunch of items were tacked on which weren't discussed with me. The vet that finally saw my dog after a 1hr 20min wait (beyond our appointment time) then fed my dog a handful of marshmallows without asking me, like what the heck? Absolutely absurd conduct and not okay. A vet of all people should check if it's ok to feed someone's dog something. Bizarre, expensive, slow, and genuinely not the standard of care this place used to uphold. After 5 years of taking my pup here, we won't be back.

posted: 05/17/2023

I originally posted this review on Yelp - reposting it here to boost visibility for rat owners who might be considering All Pets. At this time, fellow rat keepers tell me that All Pets has, if anything, declined in its quality of care since I last visited them. I have a lot of compassion for vets and hate leaving negative reviews, but I still cry for my lost pets every day and I've decided maybe this review will at least help someone else. In September 2021 a gravely serious illness befell my pet rats. I'm an experienced rat keeper and I knew right away it was something unusual, likely (sadly) brought in by recent accidental contact with other rats. They developed severe pneumonia that wasn't responding to standard care. Their symptoms perfectly matched Sendai Virus (a highly contagious and often fatal illness). I placed an emergency appointment at All Pets, where I had received good care before, and brought in my two sickest rats. After I was already there, I was told I would be charged for 2 emergency appointments. The vet barely looked at either rat & was cold and dismissive of my concerns, claiming this was just a common respiratory illness (mycoplasma, which virtually all pet rats carry). I was chastised for administering emergency standard treatment on my own... then prescribed duplicate medication (with dosage info for only 1 rat) & told to continue with a less aggressive form of treatment than I'd already been doing. Which I had already done, and which already hadn't worked. I requested a test for Sendai. I requested antibiotic injections, oxygen therapy, or anything to boost their chances of survival. I was refused. The vet didn't seem to care at all. The visit took about 20 minutes. To add insult to injury, I was charged almost $500 for this visit. Both rats died a few days later despite my round the clock care. I took one of the remaining rats - also dying - to another emergency vet. Despite offering all the treatments All Pets refused, they were unable to save him, but they were horrified when I told him of the treatment my rats had received at All Pets. The vet said this was the worst rodent illness she'd seen in 20 years of working with rats and couldn't believe anyone could mistake it for mycoplasma. She felt the care I'd been offering before visiting All Pets was BETTER than what they had recommended. My little friend's body was sent out for testing, and - lo and behold - he had Sendai Virus. All Pets may not have been able to save my rats due to their severe illness, but there was no reason to gaslight me & ignore my concerns. There was no reason to price gouge me for nonexistent care. I left All Pets feeling like my family was completely alone, with no added tools to comfort or help my tiny friends. I have since started seeing another vet who takes the time to listen to me, respects my knowledge of my own pets, and actually seems to love working with my rat family.

posted: 01/19/2023

“Hello, I called the hospital last Wednesday to make an appointment for my dog. The receptionist had to tell me that all the doctors were leaving at the end of the week for another hospital in SF and there would be no one to see my dog. That they were trying to find replacement staff but it wasn’t looking good. Having to find out this way that my veterinarian (Dr. Gilbert) has left - no email, no phone call (still) and I have a dental cleaning I have been waiting 6 months for, and have been paying in to a plan for - is unacceptable.”

posted: 08/28/2022

I recently had to bring my 17-year old cat in for end-of-life service. It was a devastating time for my partner and I, and VCA staff members were highly attentive, sensitive, and nurturing from the first call to the last moments. They gave us all the information we needed, gave us space and options to think about what we wanted to do to help our furry family member, and were able to provide emergency care on short notice. I will plan on bringing all my future pets to them! Their prices are reasonable as well. Thank you VCA!

posted: 01/12/2021