Sunset Veterinary Hospital

An amazingly caring, knowledgable staff. When my canary had an eye infection a month ago, this place saved both him and I… we able to be seen quickly and with high efficacy (detailed correspondance with the veterinarian and full explanations of the medications we were given). I am so very grateful for this vet hospital as there were very few other available avian vets, and I did not feel out of place at all bringing in a bird (especially due to his small size). The exam went smoothly and my canary was handled with care. They are also highly organized and responsive with emails. The front desk staff are pleasures to correspond with and extremely respectful of both pets and owners. (They were even so kind as to offer to keep my bird behind their desk if I wanted to leave for a short walk (as I arrived to the appointment approx. 20 minutes early)). I can also tell the place is kept very clean, as I (sadly) have allergies to dogs and cats, but did not have any allergic symptoms while there. Dr. Chan is the best, and I am very thankful for this veterinarian clinic in San Francisco. I would really like to recommend their avian services for the depth and ease of veterinary care. (Note: Posted photos were taken with verbal permission).

posted: 09/28/2023

I've enjoyed this office in the past, but this review is for my most recent experience and concerns the technicians in particular. We brought our dog in for a vaccine, some blood work, and a nail trim. The tech ended up trimming the nails REALLY short and they were completely ragged. OK, no big deal. They're not a grooming service, so I'm adjusting my expectations. Nail trim was $50, which seemed a little high for how ragged and badly done the trim was, but again, no biggie. Until the next day when my dog is limping and favoring one paw in particular. We noticed that one of the nails was bleeding and had split due to the nail being trimmed so short. When we tried to even touch the paw, our dog would whimper. Cue our concerns because he's so obviously in pain. We end up taking him back to Sunset Vet. They didn't take any of the blame for the injury, said the split nail had nothing to do with his nail trim (even though the nails were trimmed irresponsibly short) and charged us an additional $160 for the visit. Now, we have to soak and treat his nail twice a day and keep him in a cone for two weeks. Our dog is miserable and in pain. All because a vet tech did a bad nail trim. Honestly, if Sunset Vet had taken ANY responsibility whatsoever, I wouldn't be writing this review. Had they reimbursed the nail trim fee, I wouldn't be writing this review. Had they been apologetic at all, I wouldn't be writing this review. But the way they handled this was not acceptable.

posted: 10/05/2024

This is my vet and they’ve been great for the last year! My only complaint would be that they won’t give a vaccine without a physical, even if my cat has recently had a physical from them.

posted: 12/21/2024

I heard this place has changed for the worst. It's true. Don't bother to bring in an emergency. I used to go to sunset veterinary hospital from the time I was a teenager. I'm in my 60s now. A number of years ago when I was taking my 11 year old dog there one receptionist was very scandalous. I stopped going to them because of her. I went to Balboa and liked the hospital there better. Then I found vet pronto. They are a service for vets that do home visits. Wheny cat needed a cardiologist I went to the VCA. I'm very impressed with the quality of care they give. Now they are no longer open. So I went into the hospital with my 3 1/2 year old boy who got a foxtail in his nose. There was one person in the waiting room. I was told they don't take walk ins. The woman receptionist was a snob. She looked at me as if I was scum. I was on my way to take the dogs to the grove to play. So I had on old jeans and my hair was a mess after having to carry my pup. My dogs are my life. They come before me. Now my husband takes his cats to sunset veterinary. I stopped going there because of the other receptionist but since this was an emergency. He was bleeding from his nose, I took him to closest vet. I will not make that mistake again. This place is not a facility with advanced equipment like NorCal or the VCA. They are a little vet hospital where they give ok care to pets. Ok for vaccinations and just a regular check up. If you have urgent issues don't waste

posted: 05/29/2024

The staff is so kind and treats my dog with the best care! I adopted a puppy maltipoo in June 2020 and have only taken her here! They are knowledgeable and reasonably priced.

posted: 03/04/2021