Polk Street Animal Hospital

I don’t usually leave reviews, but I believe in this case it is needed. I adopted my little dog like a year ago and since reviews looked good and distance was quite beneficial for me, I went to this place since the beginning. At first, we had some bumps because they kept telling us my dog had allergies. So instead of going to the bottom of the issue, they kept adding stuff to our invoice (change in the food, pills for allergy, etc) which can be justified at the end, but it always felt like they were just charging us as much as the could. The last time I went, I attended an appointment for an international certificate. I didn’t have a worst experience with the assistant (not the vet) who at some point told me: “can you please ask everything at once so I don’t have to come and go?” - I was shocked. We all know how hard it is to travel with our best friends and how important it is to set everything right. This person was so rude and I couldn’t believe it. Overall, doctors were always different and the people from front desk are usually very junior / unprofessional (they don’t know what to do, next steps) they just ask for your CC. I’ll never come back. What a pity, it was quite close to my house. But I’m glad I changed and found a place that really cares about my little one

posted: 06/25/2024

My two cats are back on track after the pandemic, this is a well organized animal hospital. They got me in right away for a sick cat, now that I’m a client I can go to the Church Street hospital closer to home in Noe Valley. My sick cat was separated right away to a room, loved the vet, and the tech went above and beyond carrying two cat carriers to my car limiting exposure to animals in the lobby again. Great staff.

posted: 07/18/2023

I saw Dr. Najim for a new patient visit with my elderly dog that has a chronic health issue as well as a newer issue that was being "watched." During my visit Dr. Najim was great at listening to my concerns and took great care of my doggie. She shared hard news very compassionately and the entire staff was very supportive during an emotional time. I would highly recommend Dr. Najim to anyone looking for a new vet around SF.

posted: 06/12/2024

I have tried several vet clinics in the San Francisco area and Polk Street Animal Hospital is the best. The caretakers are both gentle with animals and very informative. This week I took my cat in for an annual exam. My cat is very anxious when she leaves the house. Dr. Eden Hurlburt offered to treat her on the ground, where she was more comfortable, and gave excellent tips on how to introduce tooth brushing and ear cleaning to a comfortable routine. I’ve also called the office several times for recommendations on pet insurance providers and animal products. Everyone I have met here has been so kind, informative, and welcoming.

posted: 10/14/2022

Very pleasant experience :) Kind, caring staff and physicians. Tidy waiting area and exam rooms. Yummy treats (so I’ve been told by both doggos).

posted: 10/05/2023