Veterinary Vision Animal Eye Specialists

The so-so news is your pet has an eye problem? Well, the silver lining is you can have Vet Vision on your side. Lucky you! I really don't know where we would be without them, having adopted a dog with eye trouble in 2020. They always make everything as easy as possible and have put great systems in to place like a check-in QR code by the door and a patient portal on their website for asking questions or getting appointments. They are all great but the best of the best is Dr. Mughannam. He says my dog is a delight, and well of course I agree, but so is this doctor! I have visited both offices but live near the San Carlos one so that's where I've been by far the most. It's easy to park there and I also always get to chat with another animal lover or two in the parking lot. Eye trouble is no fun, but like I said, Vet Vision is a silver lining.

posted: 07/09/2023

I had a great experience at Veterinary Vision. The staff was polite and tended to me promptly. The doctor was informative, helpful, and thorough. The office itself was extremely clean and nicely decorated. Overall, I had a wonderful experience and would highly recommend them!

posted: 06/26/2023

My dog was a patient for a number of years at Vet Vision. He's an older dog and has had ongoing eye issues. We saw Dr. O'Leary who we loved. Eye issues can pop up quickly, and she told us we could text when we were experiencing an issue and she would fit us in. This happened a few times and she was wonderful. Unfortunately, Dr. O'Leary left the practice and once she did, we never received good service again. I tried to get an appointment when my dog's eye seemed to be irritated and they told me 3 weeks. I gave him drops that he had been prescribed the previous time the eye acted up, but while I was out of town on business, it became worse - his eye was red, squinty, and he clearly had a problem. In order to try to see someone at Vet Vision, I advised my 23 year old daughter to arrive at Vet Vision first thing, Monday morning, in hopes of getting in. I called the front desk as they were opening to let them know she was coming and the the guy at the front desk was incredibly rude. He told me it was "unacceptable for her to just show up". I explained that she would wait (all day if necessary) for a vet or vet tech to take a quick look and advise us. He became extremely angry (I really don't understand why) and hung up on me. My daughter was there at the office with our dog during this scene, actually crying, and he turned her away. What kind of vet office does this to a long-standing patient? I managed to get in to Dr. Michelle Martin de Bustamente at Blue Pearl Vet that afternoon. She diagnosed my dog with a deeply ulcerated cornea - it was in fact an emergency. We tried to save the eye, but ultimately my dog lost his eye. Had Vet Vision seen my dog when I first called, I don't think my dog would have lost the eye. When you have an ongoing relationship with a doctor or vet, there is an assumption that in an emergency situation, they will see you. This is not true at Vet Vision. Not only will they not see you, they treat you rudely and with no compassion whatsoever. I established a relationship with what I thought was a reputable vet, but when my dog was in need, he did not get the care he deserved and as a result, he lost his eye. Very sad.

posted: 09/05/2023

Worst experience ever today. Today was a six month recheck for my dog at 820am. I had the appointment booked over a month ago and today I arrived and checked in was called back by the receptionist with questions and told to go to the front door with my dog. Not to mention it’s traumatic taking my dog to the vet and had to drag him to the front door when my phone started ringing again. When I picked up I was told the office is closed today and they are taking appointments in Redwood City but forgot to tell me. You’ve wasted an hour and a half of my day and want me to take more of my time because you didn’t bother to tell me that’s very unreasonable and I will not support a business that does not take my time into consideration. While I was waiting there for about 15 minutes I saw several other clients pull up check in and drive away this appears to be their entire schedule today nobody was notified the office is closed. Bad business practices I will share this experience with anyone I can. Considering the cost and difficulty getting appointments this is beyond frustrating. Looks like I’ll be driving several hours out of my way to avoid this business in the future… -5 stars

posted: 06/11/2022

My cat had an ongoing eye infection which caused him to have 105.3 fever. I took him to my regular vet and felt the diagnosis was wrong. I thought i was going to lose him. After my vet got his fever under control i called and explained the issues with Erik. I was so concerned because the infection was back again after 2 weeks of medication. Erik assured me he would do everything he could to find an appointment for me. He was concern and compassionate. I was so impressed with his professionalism. Its not something you get much these days. He got me and appointment and my cat was diagnosed and is still in ongoing treatment but i am convinced by the staff's efforts my sweet cat is in the best hands. Thank you for the excellent care.

posted: 06/27/2021