Mars Petcare

Waste of truck drivers time. I came in at noon, off loaded at about little after midnight. Night crew does a great job, nice to work with. T does a good job, great attitude. If management could get trucks in and out faster I would give it 5 stars.

posted: 01/21/2021

We deliver product here, Red Collar Pet, San Bernadino, and have been here 5 times. Have had to wait 3-4 DAYS to get unloaded with no reason given. They leave it all up to the “guard” to handle the delivery drivers. If we didn’t have kids we could go visit while waiting we would NOT deliver here. You are expected to just sit in your truck until they are ready to unload you. Again, for 3-4 days!?!? They need new schedule managers. Doesn’t matter when your appointment ( which they require) is. They will call you in whenever they feel like it and the “average”wait time is supposedly 18 hours. RIDICULOUS!!!!!!!!

posted: 11/18/2020

Not bad but why they lie about having empty trailers is beyond me. They expect you to come with an empty but can't give you one... if everyone hoards empty trailers no one will every be able to come and get your products to move. Please take the people who move your products into consideration and have some respect. Also, be mindful of how you guys pack your trailers and where it's supposed to go, you load it unbalanced, on top of all the other minute nuances us truck drivers have to go through including but not limited to disrespectful drivers, we now have to worry about how you guys stuffed the trailers and how to balance them so we can haul your products legally and safely. Like I said this is something very important. My last shipment had came from Washington and had been sitting in Reno to be taken to California, well it was, I suppose okay for all those other states, but the way it was packed the weight was illegal for California (it's final destination), and there was no more room to adjust my tandems to make the weight limit, and there was no way for me to take it back to Washington for you guys to open your seal and rearrange everything up to code... there was a lot of man power and hours lost to get that load to be legal and safe to be delivered to its destination, this shouldn't happen, this should not be a thing anymore in this day in age.

posted: 12/29/2020

Drivers Beware. My driver been at this receiver since 7am on friday for 8am appt. now its 2:18PM and still no dock. The receiver told my driver we will give you dock when we give you dock go wait. no respect for Truck drivers whatsoever.

posted: 07/31/2020

Saw sign on the wall in shipping department and it says - Great people . I can't agree Sorry but shipping guy was very very rude . For no reason . I've seen lots of shipping guys but THIS ANGRY AND RUDE AND DISRESPECTFUL ?? We all can have bad days but it doesn't mean we can treat other people that way . Other than that - nice facility .

posted: 08/10/2018