River City Cat Clinic

Called at 8 am about my buddy Rocco. They got me in at 10 am. Dr. Lara took great care with Rocco and we know he is in good hands.

posted: 09/07/2023

I put my name on the waitlist at least 1.5 years ago. I was calling in 2023 to check where I was in the waitlist and they found my name in the list but kept telling me it’ll be March 2023. March 2023 came and gone and I received no notification. I called today to ask where I was on the list and lo and behold—-my name is not on it. Why? Where was the email that says I didn’t make it to the list. I was told if I go to the website it says closed. Do you really think people just sit at their Computer refreshing the page to see if the waitlist is closed months ago??? Correct business etiquette would be TO NOTIFY them by email which I asked—and they said yes we did notify everyone on the list. So where was mine??? I checked my email for the notification they supposedly sent but the last email was from June 2022 saying Happy Birthday to my now peacefully sleeping cat. I was calling to find out where I was on the list so I can take my other cat there instead of VCA since they specialize in feline care. I’m so frustrated right now and the only cop out they have was “you’re not on either 2021 or 2022 list”. What were all those phone calls I made months ago and I was told I should be in March 2023 then? Was I hallucinating when I made those calls?

posted: 05/01/2023

We have taken our guy, Lucky to River City since we found him under a piece of plywood in our backyard. He and a sister of his were the only ones of a litter of 7 or 8 to survive. They were covered in bugs and starving. Lucky had bugs in his left eye and was constantly shivering. His sister died the next night, but Lucky was too tough to give up. We took him to River City and they worked on him for over a week. We all expected him to die. We knew he would be blind. That was 18 years ago this coming June 5th. He is blind in his left eye, but he just refused to go away. He would have been a great Marine, although he's a real scardy cat, but he's my buddy! The wife kind of likes him too. I don't think she's too sure about me though! I cannot recommend River City Cat Clinic any higher than an absolute 10 out of 10!

posted: 04/05/2023

The place is beautiful the staff is amazing, kind, patient, and you can see how much they love cats 😁 love their resident kitties

posted: 07/14/2023

Called to make an appointment for my cat who is very sick, but they couldn't find my account. Admittedly, it's been a few years since I've taken him in, and because of that, they purged us from their system and deemed me a new client, but, they won't accept new clients so they wouldn't help my cat or allow me to book with them. With literally ZERO empathy for the situation they forced me to find a new vet. They are right near my home so I was very disappointed. One of the reasons I didn't bring my cat there as often as I should have is because of their prices, they're very high, it seems their ethics and customer service are just as disappointing.

posted: 01/24/2023