VIP Petcare Vaccination Clinic

The staff that helped us were very friendly, helpful with their advice, and I never got the feeling they were pushing us to purchase anything we didn't need. They were gentle with our cat and we liked our experience overall. The wait time was a bit long (we were 6th in line before they opened, and we waited for 2 hours before we were seen; our visit only took 10-15 minutes once it was our turn ), but there is a check-in process you can follow online to hopefully not have to wait so long in person (we didn't know about this process until we arrived because it was our first visit). Overall, we would recommend this VIP PetCare Clinic to others, and we plan to return!

posted: 02/06/2024

Very disappointing that the Wellness Care portion of the clinic has shut down. The prices are now higher for less service. The staff could not have appeared less interested in being there. The environment looked cold and practically empty compared to how the previous space looked and felt. The male vet showed zero interest in my questions and seemed only there to administer the shots and that is it. The space went from a compassionate walk-in clinic to an impersonal service. I may not return because of the lower value that is offered.

posted: 02/19/2025

Dr. Cabara is an amazing doctor And the picture with Stevie Lynn pand her doctor and the care team are amazing. They’re just amazing. Everybody should go to Willow Rock you can tell they love Stevie everybody loves Stevie Lynn

posted: 02/03/2025

DO NOT USE VIP PETCARE. I have worked in the animal industry (veterinary, pet sitting, training/behavior) for over a decade. Customer service is PARAMOUNT. I am not at all happy with how I was treated today at one of the VIP Pet Care clinics and will instead be using Vetco walk-in clinic at Petco. Vetco offers appointments as well as walk-in services. VIP Pet Care’s website specifically states that they are a WALK IN clinic. I got there as soon as they opened in order to get Kody a vaccine. That’s all we needed. One simple vaccine. I sat down in a row of chairs that I assumed were the order of those waiting. I sat there for quite awhile and was not greeted by any of the staff. I finally noticed a sign fairly far away from the chairs that had a QR code on it and said “scan to join waitlist.” I went up to a woman who worked there and said “I thought this was a walk in clinic, first come first serve?” She said that “we are first come first serve, based on the waitlist.” I was told that due to me just joining the waitlist now, even though I’d been there a long time, I’d have to wait an hour or two. I was free to go home and come back, they’d text when it was within a few people before my time slot. The problem is, NO ONE told me this. It is not on their website, at least for this specific location. I gave Kody trazodone for this instead of taking him for a walk, and now he can’t go for a walk because I gave a higher dose since I thought he’d be at the vet. It was stressful for him and for me. I now have an appointment coming up for this vaccine at Vetco. I also highly recommend Douglas Blvd Vet Clinic for an actual primary care vet for your dog, they are AWESOME. Anyway, I tried to call customer service twice and both times their line said they are all in a meeting and to call back later. I submitted my experience through an online form. I hope they can improve their services in the future. But if this is their business model, I wouldn’t trust them with my or your pet’s medical care.

posted: 07/16/2024

The appointment system is easy when you know it. Same day visits are great. The vet, Dr. Katharyn Hart and her assistants are friendly, caring and thorough. Just heard the have shut down all VIP Car Centers. I'm so disappointed. We would follow Dr. Hart if she opens up somewhere else.

posted: 10/19/2024