Banfield Pet Hospital

This place is a rip off. Horrible service, horrible business model, very scam like. Don’t get fooled into their contracts. Not worth your money. Take your pet to a real vet hospital.

posted: 09/14/2023

Update to my post that is missing. Long story, but Santa Rosa and Rohnert Park Banfield are not operating under normal business hours. I was unable to get my dogs prescription that needed to be refilled after only having it for 30 days. I called in advance to get the prescription filled before it ran out because I was told not to stop the meds cold turkey, it had to be backed off gradually. was told they would call when it comes in. Never got a call, upon calling them again I was told it didn't make the delivery. I they told me to go to Santa Rosa to have it filled. I called at 4:15 during regular business hours and SR was closed. I called back to the RP location right after and they were also closed during regular business hours. I left a voicemail to please email me the prescription so I could have it filled by another place and to please call me. No response or email. I had to find a new vet to get my 13 year old dog in for her meds. Luckily I was referred by a friend to a vet in another city who could get her iin. After taking off time from work and paying for a new patient visit (I understand the new vets need for the new patients visit) I ended up being out over $700 for a prescription that was $40. Thanks Banfield I am Soo disappointed that the company didn't provide any support for their current customers in the strange, unexplained closure. I was told by an employee of Pets Mart (where the RP Banfield is)) that Banfield is only open 2 days a week under limited hours at this time. They do not care about your pets health or well-being otherwise a responsible vet would be communicating and helping their clients. I'm taking my 5 animals elsewhere. DO NOT TRUST THEM TO HAVE YOUR PETS BEST INTEREST AT HAND. $700 FOR A $40 PRESCRIPTION.

posted: 04/06/2023

DO NOT WASTE YOUR MONEY I really wish there was a zero stars option. Banfield used to be rockstars and I referred everyone to them. Now THAT Dr wood has left, they are a huge scam and can’t even see your pet. Here’s my experience. Made an appointment for a teeth cleaning and extraction in their app. (I have an old small dog who needs at lease a couple teeth pulled every time ) Show up an we were told that a teeth cleaning cannot be scheduled Online. We went ahead and just did a checkup, then scheduled the teeth cleaning for about a month out Showed up to that appointment to find out it had to be moved another month out, then was called a couple days before that appointment and was told they needed to reschedule for a couple weeks out then one more reschedule a couple weeks out Then another reschedule into January Then showed up to that appointment to find out that they could not extract any teeth while my pet was under and I would have to make another appointment at a different location, put him under again, to have the teeth extracted. Meanwhile, I am paying over 50 a month for a plan so that my pet can be seen, and yet he can never be seen. And we have 2 pets this has happened with So 1200+ a year for nothing SAVE YOUR MONEY

posted: 03/10/2023

Located within the Pet Smart. Great staff. And great selection of prescription diet foods.

posted: 08/09/2023

Don’t waste your time, apts are booked months out and they still cancel them. Plus their wellness plan is a scam, you pay monthly they can’t see your pet so they make money without performing services.

posted: 03/10/2023