Vetco Total Care

I had an appointment at 8:30 am and didn't get seen until 10. Once they saw me it still took a while before they took her in. Once they took her in it was about a ten minute process and they are definitely cheaper than most options. My cat might of not kept awake but she's a real trooper.

posted: 02/15/2023

Your staff was nice and the office was clean. However, over $200 for an obvious ear infection is way too much. Our dogs are family. I know you are a business, but it feels less like family medicine and more like how much can we charge these people. For example, $5.99 materials and supplies charge when my appointment used neither materials or supplies. I was told we have to charge everyone that. You are taking home a $41 bottle of medicine, therefore you have to pay that fee. Really? Increase the cost of the meds then. Overall, I was disappointed with the visit.

posted: 06/08/2023

I received a call less than an hour before my appointment time, stating that the hospital was 2 hours behind, and asking me to reschedule. I agreed to reschedule, but did not receive a confirmation email and/or text. To clear up the confusion and to confirm, I called back 30 minutes before the original appointment time, they say that I did not get rescheduled, and I can come in for the original time. Due to the last minute notice and departure, I asked if I can be late for 10-15 minutes for leeway, they rejected. Then I asked if 5 minutes is okay since Google maps said that I should arrive right on time. They went to confirm for a few minutes, and said yes. I left immediately. When I was driving there, I received a text to confirm my rescheduled appointment time. Due to the last minute notice and rush hour traffic, I turned into the plaza 10 minutes late, and received a text stating that I should reschedule. I figured to walk in and ask if seeing my pet was possible. The hospital was empty, and seemed like closing before the closing hour, which it does not match with the statement of them being 2 hours behind. My pet was only seen due to the fact that she was there for a second vaccine shot, I didn't have the opportunity to have a fully conversation to ask abouty concern, and everything seemed very rushed.

posted: 04/28/2023

Our kitties were brought inside for their vaccine and physical exam right on schedule. Nurses and doctor handled our babies with care and let us be with them for their physical; this was very important for us because our babies are not sociable and feel fear and stressed with strangers around. The visit was very fast. Our appointments were 8 & 8:15 am and we're out at 8:40 am.

posted: 04/27/2023

Staff was very professional helpful outgoing honest and friendly great personalities I even want to work there as a receptionist but I don't know if they'll accept me being in a wheelchair lol...great dr

posted: 08/04/2023