Vetco Total Care

Very upset that on my follow up visit for my Ruby I was 12 min late and they would not see us. I drove 40 min in traffic when normally it takes me 25 min to get there. I do not like to be late but I did no know an accident would make me late. I will not bring any of my pets or recommend this location. I also plan on canceling my vital care membership.

posted: 06/25/2023

Got a good impression at first visit. Vet and vet tech and front desk all were pleasant, patient, and knowledgable. When test results from a cyst said possible cancer, I agreed immediately to authorize cyst removal. But the first available surgical date was two months away, and with a possibly aggressive cancer, why wait two months? Two years ago my beloved 5-yr old golden retriever died if lymphoma, 2 months after we found the lump. Communications with Vetco Redlands are not ideal. I had an upcoming appointment with the same vet for a second dog a week away, so I hoped to get my concerns aired then, but Vetco Redlands cancelled that appt and the next open appointment is another two weeks further out. The online scheduling system seems helpful but I got texted to confirm the appointment Vetco cancelled. I get phone calls after using text confirmation and texts after using phone confirmation. Overall assessment, good people in a bad system. I am looking for alternatives.

posted: 04/02/2023

Had horrible customer service. I booked an appointment for my dog to have his renewal rabies vaccine just called to ask a few questions at the Redlands Petco (vetco). The guy that answered wouldn't let me speak. He was so annoyed that he just gave me a 1877 number to call and didn't even look up my info. Then I called the 1877 they said they are 2 separate things mobile and store. Wouldn't confirm which one was which or my appointment. How is one suppose to pay you over 100 dollars for something your not looking for. I ended up going with a regular vet that did our vaccine the next day and only 28 dollars. I hope your team can learn to be patient and polite to their customers.

posted: 08/09/2023

I took my dog to Vetco and had a positive experience. I went in as a walk in and I was able to get my pets needs met the same day. The only reason I rated a 4 out of 5 stars is because it was a little pricey. All in all, you get what you pay for and that was top quality care.

posted: 03/28/2023

Excellent service was given to our pet. We love our Vet Dr Abigail and her staff, they are knowledgeable and loving, we recommend them to anyone who is concerned about their pets health. My Molly suffers from anxiety and she loves her visits and everyone who works here!!

posted: 05/15/2023