Vetco

Went here for just a general check up for our pet cat. Was very disappointed. The staff are ok but not very welcoming. You will not feel at home or won't feel of going back for a vet visit. When we got there, we were immediately shown into a room. I asked if it's ok if we let our cat roam around the room because she's getting antsy in her crate, and the staff said yes as the room has already been sanitized. We wouldn't want her to catch anything there. It wasn't cleaned even if it looked like it or if it was the way they clean is not really good enough, My daughter had a lot of what seems to be dog hair on her shirt when she got in contact with the exam table to ensure the cat will not act out while being examined. We waited for a bit for the vet who upon arrival just felt her body combed through her fur a bit peaked into her ears and said she's a healthy cat. It just took her more or less 1 min to see our cat. Then we received no after visit papers.

posted: 07/18/2023

As I am reading a bunch of these reviews I see people are very ignorant not knowing everyone is human. Things get lost even in the most prestigious locations. Anyways just have to rant about that really quick. I had a great experience..I made my appointment through the Petco app and the questions and prompts were awesome no delay very quick and easy to use. I made my appointment for 8:30am thinking everybody would be groggy but no I showed up ON TIME, a lot of people get mad when people are upset when they are late. How about you show up on time and see their mood then. Anyways I was welcomed with a smile and they asked if I was the 8:30 appointment I said yes and my cat's name. They sat me down for 2 minutes and took me to the room. Sat there while a assistant got information about my cat and we weighed her and all that fun stuff. The Doc came in about 5 minutes later and asked me what was wrong and I mentioned all the details. I was told a list of issues/problems. As well as solutions clinically or at home. As well given option to what to do text, exam wise. They don't charge you whatever they ask what yo want to do for your pet and tell you the cost. Anyways I went home with an exam for my cat and medication and she recovered after the medication and I had a very pleasant visit at this vet. Thanks for reading my long review of this vet. Thanks!

posted: 09/16/2023

UNPROFESSIONAL!!!! they cancelled my appointment at 2pm for 4:45pm. harassing me by calling 5-6 times to confirm without leaving a message.but I called back and confirmed. Then calling 3 more times to confirm on the day even tho i confirmed already. Harassing me to move my appointment earlier even though I said I can’t make it earlier. then cancelling my appointment by email saying they won’t have time to see me since it’s close to 5pm. Then don’t schedule appointments at 4:45. Have your last appointment at 4pm. I’m super annoyed. I waited a long time for this appointment and they wasted my time. I have to wait even longer now. I don’t even go there but my location in Glendale was available even later. WILL NOT BE GOING EVER! Stressing me all day with phone calls.

posted: 09/18/2023

They canceled my cat's appointments at the last minute. I wasted money on bloodwork (good for only one month) for him to get neutered, and had scheduled his surgery a month in advance. Now I have to get it redone because they canceled. But I won't make the same mistake again with Vetco. Yes, Vetco is cheaper but the inconvenience is not worth it. I'd rather pay more at a responsible and reliable vet office. Very disappointed and upset that they wasted my time and money.

posted: 07/18/2023

First off why isn't there a direct line to the vet? It's a total differen number on Google that doesn't even work. Very hard to communicate with staff in regards ro my dogs symptoms with medicine. Second, I was given medicine for my dog with a contagious parasite and they fail to inform me to separate my dog or even ask if there were more dogs in the home. Now I have 2 sick dogs. I don't understand . The rooms were filled with hair not very clean. But I know animals will let fur loose. But still if there's anyone that can sweep up after each customer has gon into a room that would be an extra star . I just feel like they are careless. I don't think ill be back either reading the rest of the reviews and having many similarities in my appt here. I'd rather pay more just to kake sure my dog is being attended with the utmost care.

posted: 07/28/2023