Animal Hospital of Desert

AVOID THIS VET AT ALL COSTS! I wish I had read all of the awful reviews before I stupidly brought my cat here. This animal hospital was beyond incompetent and extremely unethical. They have zero bedside manner, to say the least. Starting with the phone call, it took me over an hour just to get ahold of somebody at the office. After an hour of failed phone call attempts because they simply were not answering their phones, an older Indian sounding lady finally answered in the rudest tone. Making the appointment was the most unpleasant experience as the manager would aggressively talk over me and had the worse energy and zero social skills. She sounded insufferable over the phone. I should’ve seen that red flag as a huge warning off the bat. They ended up taking me in the following day which is strange because every other hospital in the desert is booked up for weeks. They seem to have a lot of availability AKA not a lot of business. I ultimately brought my cat in to get a wound treated on his face. I assumed the vet would clean the wound and send him home with some antibiotics. Firstly, the vet techs are the most ghetto 18 year old girls fresh out of high school with zero experience working in any kind of medical field. These girls are who I was communicating and interacting with the most which was an awful experience in itself. Apparently, these are the only employees this awful manager could find to work for her. I was put in a room with my cat for nearly 4 hours without water during a heat wave. The appointment ran incredibly slow, nothing was really explained to me and it took 3 hours just to get the actual vet into the room. The actual vet was a bait and switch scam. On their website, they advertise a male vet. The vet that finally arrived was really young, female, and seemed straight out of vet school with zero experience. She was not even featured on their website and I had no idea who this was. She didn’t even introduce me with her name, I had to ask her twice just to know who she even was. The vet herself has zero social skills and performed a half a** 5 minute exam. The 18 year old vet tech then negotiated the rates with me. The vet ended up quoting over $700 including hardcore pain medication that I wouldn’t even take as a human. There’s no way a superficial cut on my cats face would require all of that. It was a total bait and switch up-sell scam tactic. The 18 year old vet tech herself told me she wouldn’t go along with and pay what the doctor was recommending. AWFUL! The actual vet tech employee was basically telling me the doctor was ripping me off. Even the employees could see that. They went ahead and charged my card for services that haven’t been provided yet. They were really aggressive with demanding payment before any services were performed which I thought was very unethical. After enduring over 3 hours of this, I ended up cancelling the appointment and asked for a refund so I could take my baby somewhere else. I couldn’t believe how they handled the entire appointment and how they are even in business. To top it off, after they offered me a full refund because they knew how awful their service was…they still ran my cards and now I’m fighting claims with my bank. I will get this money back, however, this process with this vet has been nothing short of a nightmare. The manager/owner is an insufferable woman that clearly hates her job, hates the clients and hates these pets. Their hatred for animal care and overall laziness was very evident. Save your time and money and RUN AWAY FROM THIS PLACE, SERIOUSLY!

posted: 07/20/2023

Dr Deol at Animal hospital of desert has been my veterinarian in Palm desert for over 5 years. This is a family owned clinic with a strong passion for animals. They’ve provided amazing care for my dogs and rabbits. Whether my appointment is for vaccines or a more serious issue I am never disappointed by the care my animals receive! Thank you Dr Deol and family for caring about my animals!

posted: 06/02/2023

If I could choose -100 stars, I would. Unprofessional, rude, impolite, nasty, discourteous, and that is before my dogs were seen. I walked out!!!! DO NOT take your dogs to this establishment if you love them.

posted: 09/18/2023

I had to take my oldest cat to this vet office. The staff that worked with me and my kitty were nice. They are still expensive but slightly better than most.

posted: 07/02/2023

Great experience. We were new to the area in November. In February my Boston terrier skin was inflamed red and his hair was falling out.I called several vets but due to COVID no one could see us for weeks.I took him to another vet that fit us in and it was a terrible experience. We left undiagnosed and without resolve. Animal hospital of the desert made time for us even though they were booked. They diagnosed the issue immediately and at a fair cost. My dogs issues cleared up completely within a few weeks. I am very grateful for their professionalism and fair practice! Hank is completely healed and back to his normal self 💕

posted: 07/01/2021