Banfield Pet Hospital

If I can give zero stars, I would. Milo goes to Banfield regularly. His last two visits were in July 2021 and September 2021. Last Sunday, January 23, Milo beat me on a race to the top of the stairs. Milo and I played the morning before he went to Banfield for a ROUTINE wellness check last Tuesday, January 25, at 11 am. I received a call at 1 pm from the doctor telling me that Milo was ok and his heart murmur had not changed. I asked to check Milo's coughing and see if he was healthy enough to have a dental cleaning. They said they would do an x-ray. At 3 pm, they called me back saying that Milo did not do well after the x-ray and was in heart failure, and is on oxygen. What the h*** happened? It looks like they applied undue stress on Milo to go into heart failure! I picked Milo up, and he was not breathing right. I took him to the ER pet hospital, where they told me that his heart had grown and that they could not do anything for him. Milo died at 9:23 pm that same evening. Then the next day, Banfield charged me for Milo's monthly wellness plan! I told them Milo was gone, but they said they would not refund my money. My Milo is gone, and they want me to pay for his wellness plan?! I am heartbroken.

posted: 01/29/2022

I don't like that you can't go I'm with your dog, preventive plan is ok, price is not bad. The service over the phone has declined, I'm guessing short staffed. So far the most important thing my dog comes out calm.

posted: 04/08/2023

Still receiving great care and saving a ton. After about 3 years, still happy and really like the staff in Pacifica. I've only had one mishap with scheduling. In a few years, I'd say that's pretty amazing. I did have a huge issue with the corporate billing department (out of the office)....But I never had to deal with the lady again, and the issue was revolved by somebody nice. As long as you really understand your care plan, there are no surprise costs. I've never been encouraged to spend money on unnecessary tests or services as I have at many other offices. I did opt to have my late kitty's surgery at a different vet, but only because I was able to afford a top surgeon in the area that was recommended. My current kitty did have a minor surgical procedure though, which went great. The staff also taught me how to care for wounds, etc at home. I really like the doctors my kitty has seen and it's helpful for my pet's sake to be able to use the same location to combat the stress of going in. I really recommend the care plan, the services included add up to much more elsewhere if you take full advantage.

posted: 06/04/2022

The location in Pacifica is great! The staff very friendly and professional. The veterinarian, Dr. Regalado, is amazing! She genuinely cares for animals, very professional, understanding and friendly (we only seen Dr. Regalado). Our dog Bentley is 12 and has lots issues with his health :( but we know he is in good hands. We recommend this hospital.

posted: 03/02/2020

I went here to get my puppy his vaccines and the staff is very friendly and efficient. They’re professional and debriefed me on what they were going to do that day. I feel at ease leaving my puppy with them as they are responsive, reliable with treatment, and answered all my questions. I brought my pup in for a drop off at 8:45 and he was all set to go by 11. He seemed pretty comfortable coming out except for all the new smells but all in all, I can vouch for this location! Note: I used to go to the Banfield on Gellert and had a horrible experience but I’ll be staying with this location as long as I can.

posted: 10/09/2020